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- Tasks: Maintain and service ATM machines, handling hardware issues and performing card swaps.
- Company: Join a dynamic team focused on cutting-edge technology in the financial sector.
- Benefits: Enjoy competitive pay, a company van, fuel card, and potential for contract extension.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced environments and love problem-solving.
- Qualifications: Experience in field service or technical roles; excellent communication skills required.
- Other info: Flexible weekend on-call shifts may be needed; full UK driving license essential.
Location: Edinburgh, Bristol, Swindon, South London, Birmingham
Contract Duration: Minimum 2-month contract with potential extension to 3-4 months
Salary: £160 pay Inside IR35
Overtime Hourly Rate: £18.83 per hour
Working Hours: Monday to Friday (On-call weekends may apply)
Working Day: 8.5 hours per day, 30 minute unpaid lunch
Key Responsibilities:
- Perform first-line maintenance tasks on ATM machines, including card machine swaps and printer calls
- Handle hardware issues related to terminals and printers
- Service up to 5 calls per day
- Van and fuel card provided
Requirements:
- Previous experience in field service or similar technical roles such as Electrotechnical, ATM, and EPOS machines
- Excellent customer service and communication skills
- Ability to work independently and follow established processes
- Must be flexible for weekend on-call shifts if required
- Full UK driving license
- Clear DBS
What We Offer:
- Competitive pay: £160 per day / £18.83 per hour
- Van, fuel card, and stock provided
- Working in a fast-paced, dynamic environment
- Opportunity for contract extension based on performance
How to Apply:
Please submit your CV to the Concept team, or give us a call.
Field Service Engineer ATM / IT employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer ATM / IT
✨Tip Number 1
Familiarise yourself with the specific types of ATM and IT equipment you'll be working on. Understanding the common issues and maintenance tasks can give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role involves direct interaction with clients, showcasing your ability to communicate effectively will make you stand out.
✨Tip Number 3
Be prepared to discuss your flexibility regarding on-call shifts. Showing that you're willing to adapt to the demands of the job can demonstrate your commitment and reliability.
✨Tip Number 4
Network with professionals in the field service industry. Engaging with others who have similar roles can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Field Service Engineer ATM / IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly with ATMs or similar technical equipment. Emphasise your customer service skills and any previous roles that required independent work.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with hardware issues, your ability to handle multiple calls per day, and your flexibility for on-call shifts. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to ATM maintenance and any certifications you may have. Include examples of how you've successfully resolved hardware issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Service Engineer.
How to prepare for a job interview at Concept
✨Showcase Your Technical Skills
Make sure to highlight your previous experience with field service roles, especially with ATMs and similar equipment. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, emphasise your customer service skills. Share examples of how you've effectively communicated with customers and resolved their issues in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you might encounter with ATMs and how you would approach fixing them while maintaining customer satisfaction.
✨Prepare for Flexibility Questions
Given the on-call weekend shifts, be ready to discuss your availability and flexibility. Show that you're willing to adapt to the demands of the job and can manage your time effectively.
