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- Tasks: Perform maintenance on ATMs, handle hardware issues, and provide excellent customer service.
- Company: Join a dynamic team focused on delivering top-notch technical support in the ATM sector.
- Benefits: Enjoy competitive pay, a company van, fuel card, and potential for contract extension.
- Why this job: Gain hands-on experience in tech while working independently in a fast-paced environment.
- Qualifications: Previous field service experience and a full UK driving license are essential.
- Other info: Flexible weekend on-call shifts may be required; perfect for those seeking a challenge!
Location: South London
Contract Duration: Minimum 2-month contract with potential extension to 3-4 months
Salary: £160 pay Inside IR35
Overtime Hourly Rate: £18.83 per hour
Working Hours: Monday to Friday (On-call weekends may apply)
Working Day: 8.5 hours per day, 30 minute unpaid lunch
Key Responsibilities:
- Perform first-line maintenance tasks on ATM machines, including card machine swaps and printer calls
- Handle hardware issues related to terminals and printers
- Service up to 5 calls per day
- Van and fuel card provided
Requirements:
- Previous experience in field service or similar technical roles such as Electrotechnical, ATM, and EPOS machines
- Excellent customer service and communication skills
- Ability to work independently and follow established processes
- Must be flexible for weekend on-call shifts if required
- Full UK driving license
- Clear DBS
What We Offer:
- Competitive pay: £160 per day / £18.83 per hour
- Van, fuel card, and stock provided
- Working in a fast-paced, dynamic environment
- Opportunity for contract extension based on performance
How to Apply:
Please submit your CV to the Concept team, or give us a call.
Field Service Engineer ATM / IT employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer ATM / IT
✨Tip Number 1
Familiarise yourself with the specific types of ATM and IT equipment you'll be working on. Understanding the common issues and maintenance tasks can give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role involves direct interaction with clients, showcasing your ability to communicate effectively will make you stand out.
✨Tip Number 3
Be prepared to discuss your flexibility regarding on-call shifts. Showing that you're willing to adapt to the demands of the job can demonstrate your commitment and reliability.
✨Tip Number 4
Network with professionals in the field service industry. Engaging with others who have similar roles can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Field Service Engineer ATM / IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly with ATMs and IT equipment. Emphasise your technical skills and any previous work with hardware issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to work independently. Mention your flexibility for weekend on-call shifts and how you can contribute to the team.
Highlight Relevant Experience: In your application, specifically mention any past roles that involved first-line maintenance tasks or working with terminals and printers. Use examples to demonstrate your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Field Service Engineer role.
How to prepare for a job interview at Concept
✨Showcase Your Technical Skills
Make sure to highlight your previous experience with ATM machines, EPOS systems, or any relevant technical roles. Be prepared to discuss specific examples of how you've handled hardware issues or performed maintenance tasks.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, emphasise your customer service skills. Share instances where you successfully resolved customer issues or improved their experience, showcasing your communication abilities.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare to explain how you would approach common field service challenges, such as dealing with a malfunctioning ATM or managing multiple service calls in a day.
✨Discuss Flexibility and Availability
Given the on-call weekend shifts, it's important to express your willingness to be flexible with your working hours. Be honest about your availability and readiness to adapt to the demands of the job.
