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- Tasks: Build strong relationships with customers and support their software needs.
- Company: Join a dynamic business focused on excellent customer service and innovative software solutions.
- Benefits: Enjoy flexible working, private healthcare, and generous holiday allowance.
- Why this job: Be a trusted advisor while making a real impact on customer success and satisfaction.
- Qualifications: Sales experience and strong communication skills are essential; ERP knowledge is a plus.
- Other info: Opportunity for travel across the UK and a supportive environment for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: United Kingdom
Job Type: Full-Time
About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always putting the customers first.
Job Description: They are looking for a natural people person who can forge long-lasting working relationships with customers and enjoys being their trusted advisor and their ‘go to’ for advice about their software solutions and services.
Key Responsibilities:
- Carry out at least quarterly visits with customers to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible.
- Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities.
- Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing activity.
- Maintain an appropriate level of knowledge of products, services, and technological developments to advise customers effectively.
- Liaise with internal stakeholders and discuss projects with development, web, support, and account management teams.
- Maintain high standards of record-keeping on our CRM.
- Achieve monthly, quarterly, and annual sales targets.
- Work alongside Marketing to deliver and optimize opportunities from campaigns.
Essential Skills & Experience:
- Sales experience (new business and/or account management).
- Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions.
- Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and externally.
- Excellent listening, presentation, and negotiation skills both face-to-face and on Teams.
Desirable Skills & Experience:
- Experience working with an ERP system.
- Knowledge of software implementation and training.
- Knowledge of the stockist, merchant, distributor, and wholesale sector.
Benefits:
- Car allowance
- Target-related bonus
- Private healthcare
- Hybrid/flexible working
- 25 days holiday plus 8 bank holidays
- Support for learning, development, and career growth
- Employee reward board to recognize great work
- Free on-site parking
Customer Success Manager employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with professionals in the customer success and sales fields. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the company's software solutions and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your previous experiences in nurturing customer relationships and achieving sales targets. Use specific examples that highlight your consultative approach and ability to understand customer needs.
✨Tip Number 4
Showcase your communication skills by engaging with the company on social media or through their website. Comment on their posts or share relevant content to demonstrate your enthusiasm and knowledge about their business.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and showcases your ability to build relationships with customers. Use specific examples that demonstrate your consultative approach and how you've successfully matched customer needs with solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the company's commitment to excellent service. Mention how your skills align with their requirements, particularly in nurturing accounts and achieving sales targets.
Showcase Your Communication Skills: Since the role requires excellent communication and presentation skills, consider including a brief section in your application that outlines your experience in these areas. Highlight any successful negotiations or presentations you've conducted.
Research the Company: Familiarise yourself with the company’s software solutions and their approach to customer service. This knowledge will not only help you tailor your application but also prepare you for potential interview questions about how you can contribute to their goals.
How to prepare for a job interview at Concept
✨Showcase Your People Skills
As a Customer Success Manager, your ability to build relationships is key. Be prepared to share examples of how you've successfully nurtured customer relationships in the past, highlighting your consultative approach and how you’ve acted as a trusted advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's software solutions and services before the interview. Being able to discuss specific features and how they can benefit customers will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you've turned a difficult situation into a positive outcome, and be ready to explain your thought process.
✨Highlight Your Sales Experience
Since the role involves upselling and cross-selling, be ready to discuss your sales experience. Share specific achievements related to meeting or exceeding sales targets, and how you identified opportunities within existing accounts.
