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- Tasks: Set up and support audio visual equipment for meetings and events.
- Company: Leading global AV integrator with a focus on innovation.
- Benefits: Up to £40,000 salary, private medical insurance, and 23 days holiday.
- Why this job: Join a dynamic team and enhance your technical skills in a fast-paced environment.
- Qualifications: Strong customer service skills and technical knowledge of AV systems.
- Other info: Opportunity for career growth and continuous learning in a supportive culture.
The predicted salary is between 28800 - 48000 £ per year.
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. As an Audio Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audio visual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events. You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices. This position is based within our end user’s organisation in London who continue to invest in state-of-the-art technologies, services and training. Experience and seniority of the position will be reflected by the remuneration and benefits package.
Technical Support and Setup:
- Set up and dismantle audio visual and video conference equipment according to client requirements.
- Support and facilitate virtual meetings and events.
- Run the audio visual aspect of presentations for meetings & conferences.
- Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
- Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
- Assist clients in the use of fixed and portable audio visual equipment.
- Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
- Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.
Desirable skills:
- Aptitude for providing a high level of customer service.
- Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
- Technical knowledge of audiovisual systems and ability to resolve issues.
- Ability to quickly identify and resolve technical issues, minimizing downtime during live meetings and events.
- Capability to troubleshoot and resolve technical issues remotely.
- Excellent organizational skills, flexibility, and adaptability to handle diverse tasks during the working day.
- Willingness to work collaboratively with team members and take instructions.
- Ability to handle difficult situations effectively.
- Professional and positive demeanor when interacting with customers.
- Excellent communication skills to engage with individuals at all levels.
- Ability to work under pressure and meet deadlines.
- Flexible approach to adapt to changing work schedules.
- Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.
Benefits:
- 3% pension contribution (after 3 months probation period).
- 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year.
- Death in service benefits (3 x annual salary).
- Private medical insurance (after 3 months probation period).
- Join a company who will value you.
AV Technician employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or events you've worked on, make sure to have it ready to share. A quick video or slideshow can really impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. It shows initiative!
✨Tip Number 4
Prepare for interviews by practising common AV-related questions. Think about scenarios where you had to troubleshoot issues or provide excellent customer service. We want to see how you handle real-life situations!
We think you need these skills to ace AV Technician
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your technical skills and experience in AV setups, and don’t forget to showcase any customer service roles you've had. Tailor it to reflect the job description and show us why you're the perfect fit!
Nail Your Cover Email: When you send your application, your email should be as professional as your CV. Keep it concise, introduce yourself, and mention the role you're applying for. A friendly tone goes a long way, so let your personality shine through!
Show Off Your Skills: In your application, make sure to highlight your technical knowledge of AV systems and any troubleshooting experience. We want to see how you can handle those tricky situations during live events, so give us some examples of when you've saved the day!
Apply Through Our Website: While emailing your application is great, we encourage you to apply through our website too! It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Concept
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of audio visual systems. Be ready to discuss specific equipment you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with the tech, but that you can troubleshoot effectively under pressure.
✨Show Off Your Customer Service Skills
As an AV Technician, you'll be interacting with clients regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure a smooth experience for clients during events or meetings.
✨Practice Your Communication
Excellent communication skills are key for this role. Think about how you can explain complex technical concepts in simple terms. You might even want to practice with a friend or family member to ensure you can engage with individuals at all levels confidently.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for questions like how you would handle a technical failure during a live event or how you would support a client struggling with equipment. This will demonstrate your problem-solving abilities and adaptability.
