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- Tasks: Manage AV services at client conference centres, ensuring smooth event operations.
- Company: Join a leading global audio-visual integrator with a strong reputation in event services.
- Benefits: Enjoy a competitive salary, 23 days holiday, private medical insurance, and a pension contribution.
- Why this job: Be the face of our company, making a real impact on client satisfaction and event success.
- Qualifications: Experience in site management and AV services is essential; leadership skills are a plus.
- Other info: Work in a dynamic environment with opportunities for professional growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The AV Site Manager will be predominantly based at sites across London. A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Site Manager to be a key part of our London team, taking full responsibility for ensuring all activities at client’s conference centre locations are delivered as per existing SLAs. They are the face of Global Multimedia Services to the client and have a primary goal of satisfying the client’s needs throughout their meetings and events.
Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.
- Team Management - Direct management of onsite technicians and cover/freelancers.
- Service Improvements - Work with the Operations Team to identify service improvements.
- Incident Management - Manage process lifecycle as per client internal processes.
- Discipline - Maintain an organized and professional environment where the team is managed to meet and exceed client standards.
- Performance Management - Regular 1 to 1 meetings with direct reports, performance improvement plans if required.
- Daily Workload Management - Allocation of all resources.
- Administration - Daily & Weekly Operations Meetings – staff requirements, technical requirements, room health status, AV charges.
- Staff Rota and Holiday Requests
- Service Requests - Decision maker regarding service requests for their respective locations.
- Maintenance - Ensure that all spaces are being regularly checked by technicians in line with existing procedures.
- Service Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved.
- Business Liaison - Client communication, updates, feedback, and operational status.
- Financial - Monthly billing reports, purchases, overtime.
- Equipment Inventory & Tracking
- Weekly Events Scheduling Forecast - Staff, hire, and technical requirements.
- Reporting Metrics - Ensure all operational financial, and metrics reports are provided to the client and proAV senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests.
* 3% pension contribution (After 6 months probationary period)
* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions they sell, cutting edge video conferencing solutions.
* Join a company who will value you and your opinions.
AV On-Site Manager employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV On-Site Manager
✨Tip Number 1
Network with professionals in the AV industry, especially those who work in event management or technical production. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the specific technologies and equipment used in audio-visual setups. Being knowledgeable about the latest AV solutions can set you apart during interviews and show your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and projects effectively. Highlight any past roles where you successfully led a team or improved service delivery, as this will resonate well with the responsibilities of the AV On-Site Manager.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their client partnerships and service improvements will help you tailor your conversation during any interviews and demonstrate your genuine interest in joining their team.
We think you need these skills to ace AV On-Site Manager
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights relevant experience in audio-visual management and team leadership. Emphasise any previous roles where you managed onsite activities or client relationships, as these are crucial for the AV On-Site Manager position.
Write a Compelling Email: When sending your application, write a brief but engaging email. Introduce yourself, mention the job title you're applying for, and express your enthusiasm for the role. Keep it professional yet personable to make a good first impression.
Highlight Key Skills: In your CV and email, be sure to highlight key skills such as incident management, performance management, and financial reporting. These are essential for the role and will show that you understand the responsibilities involved.
Proofread Your Application: Before hitting send, take the time to proofread your CV and email. Check for any spelling or grammatical errors, and ensure all information is accurate. A polished application reflects your attention to detail, which is vital for this role.
How to prepare for a job interview at Concept
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, client partnerships, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Skills
As an AV On-Site Manager, you'll be managing a team of technicians. Be prepared to discuss your previous experiences in team management, how you handle conflicts, and your approach to performance management. Use specific examples to illustrate your leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage incidents. Think of scenarios where you've successfully handled service failures or improved processes. Be ready to explain your thought process and the outcomes of your actions.
✨Showcase Your Communication Skills
Effective communication is key in this role, especially when liaising with clients and team members. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle client feedback or updates, so have some strategies in mind.
