Account Manager (Greater Manchester)

Account Manager – Hardware Maintenance Support

Greater Manchester (office-based/hybrid role)

We are looking for an experienced, motivated, and customer-focused Account Manager to join our Hardware Maintenance division. This is a client-facing sales role with a strong emphasis on both developing existing accounts and acquiring new business.

Known for being knowledgeable, agile, and accountable. The hardware maintenance division offers both OEM-aligned and Third-Party Maintenance (TPM) solutions – ensuring cost effective, SLA-driven support that delivers value well beyond the standard break-fix model.

Key Responsibilities:

• Own and grow a personal portfolio of hardware maintenance customers, ensuring consistent gross profit growth and high customer retention.
• Identify and close new business opportunities within target verticals and territories, leveraging your network, vendor relationships, and market understanding.
• Develop tailored support proposals, often involving multi-site, multi-vendor environments across enterprise data centres and branch infrastructure.
• Build strong, trust-based relationships with decision-makers in IT operations, procurement, and finance.
• Articulate the advantages and limitations of OEM vs. TPM, aligning solutions to the customer’s cost, compliance, and availability goals.
• Create and maintain detailed account development plans, capturing contract lifecycles, hardware refresh cycles, installed base strategies, and planned IT changes.
• Collaborate with the Hardware Maintenance Service Delivery and Logistics teams to ensure service readiness and customer satisfaction.
• Work closely with internal stakeholders to ensure pricing, part availability, SLA adherence, and vendor engagement aligns with customer expectations.
• Maintain an accurate pipeline and forecasting of opportunities using internal tools and processes.
• Educate clients on the broader service offering (MSP, Infrastructure, Security, MPS), identifying opportunities for cross-selling and solution expansion.

What We’re Looking For Essential:

• Experience in IT sales with a focus on hardware maintenance, either from an OEM or TPM provider background.
• Deep understanding of post-warranty support models, SLA expectations, and global logistics constraints.
• Proven ability to manage renewals, upsells, and complex multi-party support agreements.
• Track record of new business development — not just farming, but hunting.
• Experience working with Microsoft Dynamics for account, quote, or opportunity management.
• Background in serving customers in regulated or global sectors (e.g., finance, hospitality, healthcare, logistics).
• Knowledge of compliance and legal considerations in hardware lifecycle management (e.g., export controls, data security, parts origin).