At a Glance
- Tasks: Support clients by managing enquiries, processing orders, and coordinating service requests.
- Company: Join a busy, customer-focused team in Henley-on-Thames.
- Benefits: Earn £28,000 with ongoing training and a supportive work environment.
- Other info: Enjoy a stable, full-time role with opportunities for growth.
- Why this job: Make a real impact while delivering outstanding customer service every day.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 28750 - 28750 £ per year.
Join a busy, customer-focused team where no two days are the same. We are seeking an organised and proactive Customer Service Co-ordinator to support our valued clients and be the central point of contact for customer enquiries, orders and service requests. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you.
The Role
As a Customer Service Co-ordinator, you'll play a key role in ensuring customers receive a seamless service. You'll manage enquiries, coordinate engineer schedules, process orders, and keep operations running smoothly.
Key Responsibilities
- Handle customer enquiries via phone, email, and monitoring systems
- Log service requests and orders accurately onto the CRM system
- Schedule and allocate engineer service calls
- Coordinate service visits and ensure tasks are completed efficiently
- Arrange customer deliveries through courier services
- Maintain accurate customer records and databases
- Liaise with suppliers and couriers to ensure timely deliveries
- Support the ICT team with customer connections to remote monitoring systems
- Deliver a professional, friendly, and solutions-focused customer experience throughout
What We're Looking For
- Previous experience in a customer service, service coordination, administration, or scheduling role
- Excellent organisational skills and strong attention to detail
- Ability to manage multiple priorities in a busy environment
- Strong IT skills, including Microsoft Office
- Confident communicator with a professional and customer-first approach
- Positive, proactive attitude and strong problem-solving skills
- Experience using CRM systems would be an advantage
What's On Offer?
- Salary c£28,000 DOE
- Supportive and collaborative team environment
- Ongoing training and development opportunities
- Stable, full-time Monday–Friday position
- Opportunity to make a real impact within a growing business
Apply today if you're a highly organised customer service professional looking for your next challenge in a varied and rewarding role.
Customer Service Co-ordinator employer: Concept Technical
At Concept Technical, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values autonomy and innovation. Our employees benefit from robust career growth opportunities and the chance to make a significant impact in the Durable Consumer Goods sector while enjoying the flexibility of a field-based role across the UK. Join us to be part of a team that champions professional development and rewards your contributions with meaningful recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Concept Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Concept Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Concept Technical:Your cover letter is your chance to shine! Tell us why you want to work at Concept Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Concept Technical!
How to prepare for a job interview at Concept Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
