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- Tasks: Lead the transition of cloud-hosted applications into live service, ensuring smooth operations.
- Company: Join a forward-thinking team focused on digital transformation in government services.
- Benefits: Enjoy a role with security clearance and opportunities for professional growth in a dynamic environment.
- Why this job: Be part of a mission to modernize services and improve efficiency through innovative digital solutions.
- Qualifications: Must have active security clearance and experience in Service Transition Management with Agile methodologies.
- Other info: Ideal for those passionate about making a real impact in public sector digital transformation.
The predicted salary is between 48000 - 72000 £ per year.
Service Transition ManagerTransition ManagementMust hold Security clearanceDescriptionIn this crucial client-facing role as a Service Transition Manager, you will be responsible for managing the transition into live service of several cloud-hosted digital applications.These applications are part of a broader digital transformation program aimed at modernizing existing functions and services. The goal is to replace legacy operations-often isolated, offline, or managed independently at different sites-with integrated digital solutions. These solutions streamline processes, improve efficiency, and remove reliance on outdated ‘swivel chair’ methods across multiple disconnected systems.The program follows the Government Digital Services (GDS) framework and employs Agile principles to manage application delivery. As the Service Transition Manager, you will lead efforts to transition applications into live service, where they will be supported by a third-party Through Life Support (TLS) team. This involves ensuring that transition criteria are defined, managed, and met, as well as identifying and addressing any associated risks.Key Responsibilities:Lead and facilitate service transition workstreams, coordinating between application development teams and BAU/TLS support teams.Develop and agree on transition acceptance criteria for services, govern delivery against them, and manage associated risks.Oversee transition workstream teams through matrix management, ensuring effective resource coordination and action tracking.Establish and maintain transition governance controls to identify and mitigate risks or shortfalls.Collaborate with support and service delivery teams to refine and embed transition processes into methodologies for delivering change.Act as the Service Management lead for new services during their warranty period, providing continuity between project delivery and operational support.Own knowledge transfer activities to ensure operational teams are equipped to support new or changed services effectively.Work closely with project teams to provide operational teams with the necessary skills, tools, knowledge, and documentation.Continuously improve service transition processes and embed enhancements into daily activities.Why You?You will be able to demonstrate:Active security clearanceExperience with Agile and Waterfall methodologiesProven track record in Service Transition ManagementStrong domain knowledge in government or similar sectorsExcellent communication skills with the ability to influence and coach teamsAbility to build trusted relationships with clients to meet business objectivesCapability to collaborate with project managers and service delivery managers independently in a dynamic environmentDesirable:
ITIL or other Service Management certifications
TPBN1_UKTJ
Service Transition Manager (SC) employer: Concept Resourcing
Contact Detail:
Concept Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager (SC)
✨Tip Number 1
Familiarize yourself with the Government Digital Services (GDS) framework and Agile principles. Understanding these methodologies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the Service Transition Management field, especially those who have experience in government sectors. Engaging with them can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully managed service transitions. Highlight your ability to identify risks and implement effective governance controls.
✨Tip Number 4
Stay updated on the latest trends in digital transformation and cloud-hosted applications. This knowledge will help you articulate how you can contribute to modernizing existing functions and services.
We think you need these skills to ace Service Transition Manager (SC)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Transition Manager. Familiarize yourself with the Government Digital Services (GDS) framework and Agile principles, as these are crucial for the role.
Highlight Relevant Experience: In your application, emphasize your experience with service transition management, particularly in government or similar sectors. Provide specific examples of how you've successfully managed transitions and mitigated risks.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples that demonstrate your ability to influence and coach teams. Highlight any experiences where you've built trusted relationships with clients.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'Agile', 'transition acceptance criteria', and 'service delivery', to ensure your application stands out.
How to prepare for a job interview at Concept Resourcing
✨Showcase Your Security Clearance
Since this role requires active security clearance, make sure to highlight your clearance status early in the conversation. This will demonstrate your eligibility and readiness for the position.
✨Demonstrate Agile and Waterfall Experience
Be prepared to discuss specific projects where you've successfully applied Agile and Waterfall methodologies. Share examples that illustrate your adaptability and understanding of both approaches in service transition management.
✨Highlight Communication Skills
Effective communication is key in this role. Prepare to provide examples of how you've influenced teams or built relationships with clients. This will show your ability to navigate complex stakeholder environments.
✨Discuss Risk Management Strategies
Since managing risks is a critical part of the job, come ready to talk about how you've identified and mitigated risks in past projects. Use specific examples to illustrate your proactive approach to risk management.
