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- Tasks: Repair and maintain photocopiers while ensuring top-notch service for clients.
- Company: Join a leading independent document management technology provider in Cornwall.
- Benefits: Enjoy a salary up to £29,000, company car, and generous holiday allowance.
- Why this job: Be part of a dedicated team improving device reliability and customer satisfaction.
- Qualifications: Experience in office equipment repair and a full UK driver's license required.
- Other info: Ideal candidates are self-motivated with excellent communication skills.
The predicted salary is between 17400 - 20400 £ per year.
Concept are currently recruiting for a very well established independent document management technology sales and service provider and seeking skilled Photocopier Field Engineers within Cornwall !
Their dedicated team of experienced industry professionals service an extensive portfolio of SMB, corporate, public sector and education clients, throughout the South West of England.
What will your day to day responsibilities be?
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Repair and maintain onsite print equipment ensuring preventive maintenance schedules are kept and achieve an excellent level of device reliability and availability.
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Escalate any hardware or solution related issues as required and in a timely fashion
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Training and support of end users
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Maintain full responsibility of the incident management queues.
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Liaise with client IT to ensure service continuity.
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Make improvement recommendations for device and service optimisations.
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Manage queries and escalations
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Implement and manage escalation process.
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Ensure onsite device issue resolution is at a set level and meets contractual targets
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Continuous improvement programme and sharing of best practice within the company network
Requirements
To be considered for the position you must have strong experience within the office equipment industry as a photocopier / MFD / MFP engineer with experience carrying out service, repair and maintenance on office equipment. It is important that you are self motivated, have excellent customer service skills & flexible approach.
Benefits
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Salary of up to GBP29,000
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Company car or allowance + fuel card
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4 weeks holiday rising to 5 weeks
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Pension
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Training / phone / laptop
Applicant
To be considered for this role you must have the following:
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Experience repairing electrical faults on office peripherals / photocopiers / MFDs / MFPs
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Full UK Drivers Licence.
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Ideally Manufacture trained
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Excellent communication skills
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Sound knowledge of IT / networking
Application
If you have any questions or would like for this position in confidence, Apply or call # 058
To be considered for the position you must have strong experience within the office equipment industry as a photocopier / MFD / MFP engineer with experience carrying out service, repair and maintenance on office equipment. It is important that you are self motivated, have excellent customer service skills & flexible approach., * Experience repairing electrical faults on office peripherals / photocopiers / MFDs / MFPs
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Full UK Drivers Licence.
-
Ideally Manufacture trained
-
Excellent communication skills
-
Sound knowledge of IT / networking
-
Salary of up to GBP29,000
-
Company car or allowance + fuel card
-
4 weeks holiday rising to 5 weeks
-
Pension
-
Training / phone / laptop
Photocopier Field Service Engineer employer: Concept Resourcing
Contact Detail:
Concept Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with photocopiers and MFDs during any conversations or interviews. Share specific examples of repairs or maintenance tasks you've successfully completed, as this will demonstrate your expertise in the field.
✨Tip Number 2
Since excellent customer service skills are crucial for this role, think about how you can showcase your ability to communicate effectively with clients. Prepare anecdotes that illustrate your problem-solving skills and how you've handled challenging situations with customers.
✨Tip Number 3
Familiarize yourself with the latest trends and technologies in document management and office equipment. Being knowledgeable about advancements in the industry can set you apart from other candidates and show your commitment to continuous improvement.
✨Tip Number 4
Network with professionals in the office equipment industry, especially those who work in the South West of England. Attend local events or join online forums to connect with others, as personal referrals can significantly boost your chances of landing the job.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in the office equipment industry, particularly as a photocopier/MFD/MFP engineer. Detail specific instances where you successfully repaired and maintained office equipment.
Showcase Customer Service Skills: Since excellent customer service skills are crucial for this role, provide examples of how you've effectively communicated with clients and resolved their issues in previous positions.
Detail Technical Proficiency: Include any relevant technical training or certifications, especially if you are ideally manufacture trained. Mention your knowledge of IT and networking, as this is important for liaising with client IT departments.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Concept Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with photocopiers and MFDs. Highlight specific repairs or maintenance tasks you've successfully completed, and be ready to explain the processes you followed.
✨Demonstrate Excellent Customer Service
Since this role involves training and supporting end users, share examples of how you've effectively communicated with clients in the past. Emphasize your ability to handle queries and escalations professionally.
✨Discuss Your Problem-Solving Approach
Prepare to talk about how you manage incident queues and resolve onsite device issues. Provide examples of how you've implemented improvements or optimizations in previous roles.
✨Highlight Your Flexibility and Self-Motivation
The job requires a flexible approach, so be ready to discuss how you adapt to changing situations. Share instances where you've taken initiative or worked independently to achieve results.
