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- Tasks: Join our team to manage customer contracts and ensure a smooth experience.
- Company: We're a leading provider in customer service, rapidly growing across the UK.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career progression.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Ideal candidates are team players with strong communication skills and a knack for administration.
- Other info: Office-based role in Calverton, Nottingham with training provided on software platforms.
The predicted salary is between 25000 - 30000 £ per year.
Location: Calverton, Nottingham
About the Role: An exciting opportunity has arisen for a Contracts Co-ordinator to join our dynamic Customer Experience Team. This is an office-based position where you will play a crucial role in ensuring our customers have a positive experience with us.
Key Responsibilities:
- Support the Head of Customer Experience and Sales Director in preparing service contract renewals.
- Obtain costings and liaise with customers to ensure contracts are accurate and specific to their needs.
- Handle customer queries regarding contract setup, annual schedules, and more.
- Set up meetings and calls, and accurately enter contract data into our systems.
- Collaborate with other departments to ensure seamless customer service.
Ideal Candidate:
- Comfortable liaising with customers, ideally with a background in the services industry from an administration or account management perspective.
- A team player within a growing SME, quick to learn, and able to work on their own initiative.
- Excellent communication skills, both verbal and written.
- Confident in all aspects of administration and motivated to succeed and hit targets.
- Experience with various software platforms (training provided).
Why Join Us:
- Fantastic opportunity for progression as we are rapidly growing across the UK.
- Be part of a leading provider in our field.
Salary: £25,000 - £30,000
Working Hours: Monday to Thursday: 8am - 5pm, Friday: 8am - 2:30pm
How to Apply: If you are enthusiastic about this role and meet the requirements, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the position.
Contracts Co-ordinator employer: Concept Resourcing
Contact Detail:
Concept Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Co-ordinator
✨Tip Number 1
Familiarise yourself with the services industry, especially in customer experience roles. Understanding common challenges and best practices will help you engage confidently during interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practising how to clearly articulate your thoughts will be crucial when liaising with customers and collaborating with team members.
✨Tip Number 3
Get comfortable with various software platforms that are commonly used in contract management and customer service. This will not only boost your confidence but also show your initiative to learn and adapt.
✨Tip Number 4
Network with professionals in the customer experience field. Attend relevant events or join online forums to gain insights and potentially make connections that could lead to job opportunities.
We think you need these skills to ace Contracts Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or account management, especially within the services industry. Emphasise your communication skills and any previous roles that involved customer interaction.
Craft a Compelling Cover Letter: In your cover letter, clearly outline why you are a great fit for the Contracts Co-ordinator role. Mention specific examples of how you've successfully handled customer queries or managed contracts in the past.
Showcase Your Team Player Attitude: Demonstrate your ability to work collaboratively by mentioning experiences where you have worked effectively within a team. Highlight your adaptability and willingness to learn new software platforms.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Concept Resourcing
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Contracts Co-ordinator. Familiarise yourself with contract management processes and customer service principles, as this will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively liaised with customers in the past. Be ready to discuss how you handle queries and ensure customer satisfaction, as this will highlight your fit for the team.
✨Demonstrate Team Spirit
As a team player in a growing SME, it's important to show that you can collaborate well with others. Prepare to share experiences where you've worked successfully within a team, especially in administrative or customer-focused roles.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, growth opportunities, and the Customer Experience Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
