At a Glance
- Tasks: Be the friendly face of customer service, helping customers with their enquiries.
- Company: Join a supportive team in a structured office environment.
- Benefits: Earn £13.26 per hour with full-time hours and stability.
- Other info: Enjoy a fast-paced role with opportunities for personal growth.
- Why this job: Make a difference by providing excellent service and solving customer queries.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27500 - 27500 € per year.
Customer Service Assistant Wisbech (PE13) – Office Based
£13.26 per hour (PAYE)
Full-time, temporary (6 months)
Start: 20 April 2026 – 21 October 2026
Working hours:
- Monday to Thursday: 8:45am – 5:00pm
- Friday: 8:45am – 4:30pm (37 hours per week)
Location: Awdry House, Ramnoth Road, Wisbech
This role is fully office-based – no hybrid working available.
About the role:
You will be the first point of contact for customers, providing a professional and efficient service while handling a range of enquiries.
Key responsibilities:
- Responding to customer enquiries via phone, email and face-to-face
- Providing accurate information and resolving queries
- Updating systems and maintaining accurate records
- Supporting administrative tasks across the team
- Delivering a high standard of customer service at all times
Requirements:
- Previous customer service or administrative experience
- Strong communication and interpersonal skills
- Good IT skills and attention to detail
- Ability to work in a fast-paced environment
Recruitment process:
- Shortlisted candidates will complete a written assessment
- Successful candidates will then attend a face-to-face interview
This is a solid opportunity for someone looking for stable, full-time work within a structured office environment.
Customer Service Assistant employer: Concept Resources
As a Customer Service Assistant at Awdry House in Wisbech, you will join a supportive and dynamic team dedicated to delivering exceptional service. The company fosters a positive work culture that values employee growth, offering opportunities for skill development and career advancement within a structured office environment. With competitive pay and a commitment to maintaining a professional atmosphere, this role is ideal for those seeking meaningful employment in a stable setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will not only boost your confidence but also prepare you for those tricky questions during the face-to-face interview.
✨Tip Number 3
Dress to impress! Even though it's an office-based role, first impressions matter. Make sure you look professional and polished when you walk into that interview. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly.
Show Your Personality:We love a bit of character! Let your personality shine through in your application. A friendly tone can make a big difference, especially for a customer-facing role like this one.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Concept Resources
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common scenarios, like dealing with an unhappy customer or managing multiple enquiries at once. This shows that you understand the role and can think on your feet.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, whether it was resolving a query or providing information to a customer.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it gives you a chance to ask insightful questions during the interview.
✨Prepare for the Written Assessment
Since there's a written assessment as part of the recruitment process, make sure you're prepared. Brush up on your writing skills and practice responding to potential customer queries in writing. This will help you feel more confident when the time comes.
