Helpdesk Administrator – Bracknell – £14.43 per Hour
Concept Resources are currently recruiting for an experienced Helpdesk Administrator to join a busy Facilities Management team at a major research and commercial site in Bracknell.
This is a full-time temporary position offering a long-term assignment until January 2027.
The successful candidate will be responsible for providing efficient helpdesk support, coordinating maintenance requests, managing work orders and supporting facilities management operations and statutory compliance.
This opportunity would suit someone with previous experience in facilities management administration, customer service, helpdesk coordination or maintenance administration.
Job Title: Helpdesk Administrator
Location: Jealott's Hill Research Centre, Bracknell
Pay Rate: £14.43 per hour PAYE
Contract: Temporary
Start Date: Monday 19th October 2026
End Date: Sunday 31st January 2027
Working Hours: 8:00am – 5:00pm
Weekly Hours: 45 hours
Key Responsibilities
- Monitor and respond promptly to incoming facilities management helpdesk enquiries.
- Answer telephone calls and provide professional customer service to clients, contractors and internal teams.
- Log and manage maintenance requests using CAFM systems.
- Raise, update and monitor work orders to ensure accurate records are maintained.
- Coordinate planned and reactive maintenance activities.
- Liaise with hard and soft facilities management teams to obtain updates on outstanding requests.
- Keep customers informed of progress and resolution of service requests.
- Manage subcontractor callouts and coordinate contractor attendance.
- Monitor performance against service level agreements (SLAs) and key performance indicators (KPIs).
- Assist with statutory compliance administration and record keeping.
- Support site inductions for employees and contractors.
- Assist with Authority to Work documentation and health and safety compliance.
- Support internal and external audits.
- Prepare management reports, performance information and operational updates.
- Identify recurring service issues and escalates concerns to management.
- Coordinate supplier visits with engineering and facilities management teams.
- Provide general administrative support to the wider facilities management team.
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Read more in Bracknell employer: Concept Resources
At Concept Resources, we pride ourselves on being an excellent employer, offering a supportive work culture that values reliability and independence. Our Leeds location provides a stable evening role with the potential for permanent employment, allowing you to enjoy a balanced work-life schedule while contributing to a clean and welcoming environment for our team. We are committed to employee growth and satisfaction, making this an ideal opportunity for those seeking meaningful and rewarding work.
