At a Glance
- Tasks: Provide top-notch customer support and assist with sales enquiries.
- Company: Leading manufacturer of domestic appliances with a strong online presence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Permanent role with a chance to develop your career in sales.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
Sales / Customer Service Representative Based in WF6 (Wakefield)
Hours: 8am to 5pm – Monday to Friday
Salary: £26,436 per annum
Our client is a manufacturer of domestic appliances, supplying both trade customers and the general public through their website, eBay and Amazon. They are looking for a Sales / Customer Service Representative to provide excellent customer support and assist with sales enquiries, orders and after-sales service.
Key Responsibilities:
- Handling customer enquiries via phone and email
- Processing sales orders and supporting order dispatch
- Assisting customers with delivery queries and after-sales support
- Managing complaints and resolving issues efficiently
- Liaising with warehouse staff and delivery carriers
- Supporting account managers and general office administration
- Providing product advice and identifying upselling opportunities
Skills & Experience:
- Excellent communication and customer service skills
- Strong problem-solving ability
- Good numerical and organisational skills
- Able to work well within a team
- Previous sales or customer service experience preferred
This is a permanent role and Concept Recruitment are acting as an introductory service. For more information, please get in touch.
Customer Service / Sales Representative in Wakefield employer: Concept Recruitment Group Ltd
Join a dynamic team at a leading manufacturer of domestic appliances in Wakefield, where your contributions as a Customer Service / Sales Representative will be valued and rewarded. Enjoy a supportive work culture that prioritises employee growth, offering opportunities for professional development and a collaborative environment. With competitive salary and a focus on work-life balance, this role is perfect for those seeking meaningful employment in a thriving industry.
Contact Details:
Concept Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Sales Representative in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those domestic appliances they manufacture. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, we should role-play common scenarios with friends or family. This way, we can boost our confidence and improve our problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This could give us insider tips and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the perfect fit for their team!
We think you need these skills to ace Customer Service / Sales Representative in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and sales experience. We want to see how you've handled enquiries, processed orders, and resolved issues in the past. Customising your CV for this role will show us you're serious about joining our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales / Customer Service Representative role. Share specific examples of how you've provided excellent support and managed complaints effectively.
Show Off Your Communication Skills:Since you'll be handling customer enquiries via phone and email, it's crucial to demonstrate your communication skills in your application. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Concept Recruitment Group Ltd
✨Know the Product Inside Out
Before your interview, make sure you research the company's products thoroughly. Understand their features, benefits, and any common customer queries. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more comfortable when handling enquiries during the interview.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would handle specific customer complaints or issues. Think of examples from your past experience where you successfully resolved a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Team Spirit
This position requires working closely with others, so be ready to discuss your teamwork experiences. Share examples of how you've collaborated with colleagues in the past, and highlight your ability to support account managers and liaise with warehouse staff.
