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- Tasks: Manage online marketplaces like Amazon, eBay, and TikTok Shop to drive growth and enhance customer experience.
- Company: Join a fast-growing, innovative brand that's making a positive impact and is fun to work for.
- Benefits: Enjoy employee discounts, hybrid work options, free food, and professional development opportunities.
- Why this job: Be part of a socially conscious brand while developing your eCommerce skills in a dynamic environment.
- Qualifications: Experience in eCommerce and managing online marketplaces; data-driven with strong problem-solving skills.
- Other info: Potential for hybrid working model and regular company events.
Are you ready to take on a dynamic and impactful role with one of the UK s most exciting brands? We re looking for a talented eCommerce Manager to look after third party marketplaces such as Amazon, eBay, TikTok Shop and others, plus subscriptions for our client a fast-growing, feelgood factor, innovative business that has quickly become a household name. This is a unique opportunity to contribute to a brand that s both excellent fun and equally meaningful. The role is working full time hours onsite. There may be potential to do a hybrid 4/1 model with 4 days per week onsite.
About The Role
As ECommerce Manager – Marketplace and Subscriptions, you will be responsible for driving growth across online marketplace channels such as Amazon, eBay, TikTok Shop and more plus subscription services. This role requires a strategic, data-driven professional who can optimise performance, enhance customer retention, and contribute to the brand s ongoing success. You will work closely with internal teams and external partners to ensure that all marketplace and subscription activities align with the brand s goals.
Responsibilities
- Manage daily operations of online marketplace channels, including Amazon, eBay, TikTok Shop, and others, ensuring product listings are optimised for visibility and conversion.
- Collaborate with external agencies and suppliers to achieve KPIs and drive sales growth across key third party marketplace platforms.
- Develop and implement strategies to enhance customer experience, increase market share and attract new subscribers.
- Monitor performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs.
- Maintain strong relationships with marketplace partners, staying updated on platform changes and utilising all tools effectively.
- Ensure marketplaces and subscription services feature up-to-date content and imagery, working with internal teams to maintain brand consistency.
- Implement retention strategies like personalised communications and loyalty rewards to reduce churn and enhance customer lifetime value.
- Innovate and improve subscription offerings by collaborating with the brand and product teams to introduce new features and added value.
- Ensure a seamless experience for subscribers across all touchpoints, from sign-up to renewal or cancellation, addressing any issues through feedback loops.
- Work with the email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewals.
- Conduct market research to stay ahead of industry trends and competitor offerings in both marketplace and subscription areas.
Required Skills
- Experience in eCommerce, with a strong background in managing online marketplaces such as Amazon, Ebay, TikTok Shop or any other online retail platforms.
- Strong commercial acumen with the ability to translate data into actionable business strategies.
- Proficiency in platforms such as Recharge, Shopify, Amazon Seller Central, Google Analytics, and Excel.
- A deep understanding of online consumer behaviour and trends.
- Creative problem-solving skills with a proactive and a can-do attitude.
- Any experience in subscription management and any subscription management platforms would be a bonus but not a required skill.
Benefits
- Work with a brand that makes a positive impact on the world
- Professional development and career growth
- Employee discounts on a range of fun and vibrant products
- Options for hybrid working with potentially 1 day per week at home
- Canteen with discounted and free food
- Regular company events
- Cycle to work scheme
- Enhanced maternity leave
- Free onsite parking
- Plus more!
If you re an eCommerce professional looking to make a significant impact within a growing and socially conscious brand, this is the role for you. Click apply now and one of our recruitment consultants will get in touch to tell you more about it.
ECommerce Manager - Marketplaces Amazon, Ebay, TikTok Shop employer: Concept Onyx Recruitment
Contact Detail:
Concept Onyx Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Manager - Marketplaces Amazon, Ebay, TikTok Shop
✨Tip Number 1
Familiarize yourself with the specific marketplace platforms mentioned in the job description, like Amazon, eBay, and TikTok Shop. Understanding their unique features and best practices will give you an edge during discussions with our team.
✨Tip Number 2
Showcase your data-driven approach by preparing examples of how you've used analytics to drive growth in previous roles. This will demonstrate your ability to translate data into actionable strategies, which is crucial for this position.
✨Tip Number 3
Highlight any experience you have with subscription management, even if it's not a requirement. Discussing how you've enhanced customer retention or improved subscription offerings can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your creative problem-solving skills. Think of specific challenges you've faced in eCommerce and how you overcame them, as this role requires innovative thinking to enhance customer experience and drive sales.
We think you need these skills to ace ECommerce Manager - Marketplaces Amazon, Ebay, TikTok Shop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing online marketplaces like Amazon, eBay, and TikTok Shop. Use specific metrics to showcase your achievements in driving sales growth and enhancing customer retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and how your skills align with the responsibilities of the ECommerce Manager role. Mention any innovative strategies you've implemented in previous roles that led to measurable success.
Showcase Data-Driven Skills: Emphasize your proficiency in data analysis tools such as Google Analytics and Excel. Provide examples of how you've used data to inform business strategies and improve performance metrics in past positions.
Highlight Collaboration Experience: Discuss your experience working with internal teams and external partners. Highlight any successful collaborations that resulted in achieving KPIs or enhancing customer experiences, as this is crucial for the role.
How to prepare for a job interview at Concept Onyx Recruitment
✨Show Your Marketplace Expertise
Make sure to highlight your experience with online marketplaces like Amazon, eBay, and TikTok Shop. Be prepared to discuss specific strategies you've implemented in the past that drove growth and improved performance.
✨Data-Driven Decision Making
Since this role requires a strategic, data-driven approach, come ready to share examples of how you've used data analytics to inform your decisions. Discuss any tools you’ve used, such as Google Analytics or Excel, to track performance metrics.
✨Customer Experience Focus
Emphasize your understanding of customer behavior and how it influences marketplace strategies. Be ready to talk about how you've enhanced customer experiences in previous roles, particularly through retention strategies and personalized communications.
✨Stay Updated on Industry Trends
Demonstrate your knowledge of current trends in eCommerce and subscription services. Discuss any market research you've conducted and how it has shaped your approach to managing online marketplaces.
