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- Tasks: Become a pro in fixing domestic appliances with hands-on training and daily customer interactions.
- Company: Join a leading UK manufacturer with over 40 years of experience in home appliances.
- Benefits: Enjoy a competitive salary, vehicle for personal use, remote work, and 25 days holiday.
- Why this job: Gain valuable skills, enjoy a supportive culture, and make a real impact in customers' lives.
- Qualifications: Experience in white goods repairs or electro-mechanical roles, plus relevant electrical qualifications required.
- Other info: Flexible working hours with opportunities for overtime and career progression.
The predicted salary is between 26136 - 36590 £ per year.
Job Title: White Goods Engineers / Electro mechanical Service Engineers
Area: Berkshire
Salary: up to £26,136.26 + vehicle with private use, 1 in 10 Saturday cover with overtime rates ,product training, bonus scheme, 25 days holiday + bank holidays , working from home, progression opportunities, pension and healthcare
The Company
A successful and established manufacturer with over 40 years’ experience specialising in domestic appliances. As one of the major appliance brands in the UK, they are constantly expanding their service team.
The Role
Initially you will complete 8 weeks’ worth of training to ensure you are an expert on everything you will come across. Once fully trained, you will be based from home with parts delivered overnight, attending 8-10 calls per day (depending on area) in customers’ homes. You will be responsible for fault finding and carrying out repairs on a range of domestic appliances manufactured by the brand, aiming for a first time fix every time as well as delivering excellent customer service.
Application
To be considered for this role you must have:
- A background in white goods repairs would act as a huge advantage to your application (e.g. washing machines, tumble dryers, dishwashers, microwaves, fridges, hobs, ovens, extractor fans etc) however experience in another electro-mechanical field service role would be considered (e.g. coffee, vending, ticket machines, parking, vehicle maintenance etc).
- Electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc)
- A full UK Driving Licence
- Excellent customer service skills – able to handle a variety of customers.
Apply Now!
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Field Service Engineer (White Goods) employer: Concept IT
Contact Detail:
Concept IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (White Goods)
✨Tip Number 1
Make sure to highlight your hands-on experience with white goods or similar electro-mechanical devices during any conversations you have. This will show that you have the practical skills needed for the role.
✨Tip Number 2
Familiarize yourself with the specific domestic appliances that the company specializes in. Knowing their products inside and out can give you an edge when discussing your potential contributions.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations with customers in the past. This will help you stand out as a candidate who can deliver excellent service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in candidates.
We think you need these skills to ace Field Service Engineer (White Goods)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any background you have in white goods repairs or related electro-mechanical fields. Mention specific appliances you've worked on, as this will strengthen your application.
Showcase Your Qualifications: List your electrical qualifications clearly, such as City & Guilds certifications. This is crucial for demonstrating your technical expertise and suitability for the role.
Customer Service Skills: Since excellent customer service skills are essential, provide examples of how you've successfully handled customer interactions in the past. This could be through anecdotes or specific achievements.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the posting to ensure your application stands out and shows that you understand the role's requirements.
How to prepare for a job interview at Concept IT
✨Showcase Your Technical Skills
Make sure to highlight your experience with white goods or any electro-mechanical systems during the interview. Be prepared to discuss specific repairs you've completed and the challenges you faced, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service Experience
Since excellent customer service is crucial for this role, share examples of how you've successfully handled customer interactions in the past. This could include resolving complaints or ensuring customer satisfaction, which will show that you can maintain a positive relationship with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your troubleshooting skills and customer service approach. Practice answering questions like how you would handle a difficult customer or what steps you would take to diagnose a fault in an appliance.
✨Research the Company
Familiarize yourself with the company's history, values, and product range. Understanding their brand and what sets them apart in the market will help you align your answers with their expectations and show your genuine interest in the position.
