At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for clients.
- Company: Join Concept IT, an award-winning managed service provider in the North East.
- Benefits: Enjoy a competitive salary, performance bonuses, and 29 days annual leave.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by supporting innovative tech solutions and enhancing client relationships.
- Qualifications: 2 years of 2nd Line IT Support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £30,000 - 40,000 per year
Requirements
- Experience in a 2nd Line IT Support role, ideally within an MSP
- Strong troubleshooting skills across Windows 10/11, Microsoft 365 and Active Directory
- Good understanding of networking fundamentals, including DNS, DHCP and LAN/WAN
- Strong communication and organisational skills
- Full UK driving licence
- Experience supporting Microsoft Intune and device management is desirable
- Exposure to Azure AD / Entra ID is desirable
- Experience working with backup solutions such as Veeam, Datto or Acronis is desirable
- Exposure to virtualisation technologies such as Hyper-V or VMware is desirable
- 2 years of 2nd Line IT Support experience is required
Responsibilities
- Provide 2nd line support for incidents and service requests
- Diagnose and resolve issues across Microsoft and infrastructure environments
- Take ownership of tickets through to resolution in line with SLA targets
- Support Microsoft 365, including Exchange, Teams, SharePoint and OneDrive
- Support user management across Active Directory and Entra ID
- Assist with device management using Intune and Autopilot
- Support project work such as Microsoft 365 migrations and device deployments
- Document solutions and contribute to the internal knowledge base
Technologies
- Active Directory
- Azure
- Hyper-V
- Support LAN
- Microsoft 365
- Microsoft Intune
- SharePoint
- VMware
- Veeam
- Windows
- Office 365
- Cloud
We are Concept IT, an award-winning managed service provider established in 2005 and supporting businesses across the North East. We operate to ISO 9001, ISO 27001 and ISO 22301 standards, delivering structured, high-quality IT services with a strong focus on client relationships and continual improvement.
The role is based in person, working 39 hours per week with hours Monday to Thursday 08:30–17:30 and Friday 08:30–16:30, and includes participation in an on-call rota and occasional out-of-hours work.
Senior IT Support Engineer in Stanley employer: Concept IT Services
At Concept IT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our team enjoys competitive salaries, generous annual leave, and a range of benefits including a contributory pension scheme and health initiatives, all while working in a dynamic environment that values innovation and client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Stanley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Concept IT Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Concept IT Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Concept IT Services!
✨Direct Apply to Concept IT Services
Let's not forget to apply directly through the Concept IT Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in Stanley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Concept IT Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Concept IT Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Concept IT Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
