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- Tasks: Provide top-notch service, repair devices, and manage parts stock.
- Company: Join a leading provider of office technology and IT services.
- Benefits: Enjoy a competitive salary, hybrid car, annual bonus, and generous holiday.
- Why this job: Be part of a dynamic team with hands-on training and growth opportunities.
- Qualifications: Experience as a field engineer, strong communication, and problem-solving skills required.
- Other info: This is a hybrid role covering the Midlands; full training provided.
The predicted salary is between 20400 - 34000 £ per year.
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Production Print Field Service Engineer, Leicester
Location:
Leicester
Job Category:
Field Service Engineering
EU work permit required:
Yes
Job Reference:
BBBH56733_1733878847
Job Views:
64
Posted:
11.12.2024
Expiry Date:
25.01.2025
Job Description:
I have a fantastic opportunity to work for a leading provider of office technology and IT services. My clients are looking for skilled light Production Print FSE to cover areas within the Midlands. As this role is a hybrid position you must be happy to support and assist in the refurbishment of print devices too.
Responsibilities:
- Providing the very best service levels to our clients at all times
- Responding and arriving on clients’ site promptly and within set SLA response times
- Repairing any reported device mechanical & IT issues, plus providing regular scheduled preventative maintenance calls on equipment
- Keeping up to date with all manufacturer service bulletins
- Networking equipment including scanning & document management solutions on all new multi-functional devices sold throughout the product range
- Taking responsibility for all parts stock
- Providing remote technical phone support to clients, attempting to resolve any problems by phone
- Time management and fast pace is essential as is being a quick learner, with hands-on training
Skills/Experience Required:
All candidates must have experience as a field-based engineer and be enthusiastic, polite, mechanically and IT literate, highly organized, plus have good customer communication skills. Problem-solving and identifying faults on mechanical equipment in addition to IT issues is an essential skill for this role whilst full training will also be provided ongoing.
Package:
- Basic is up to £34,000
- Toyota Hybrid Car + fuel
- Annual Bonus up to £500
- 26 days holiday + bank holidays
- Pension
For further details and to apply for this role should you meet the above criteria please email.
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Production Print Field Service Engineer employer: Concept Information Technology
Contact Detail:
Concept Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Field Service Engineer
✨Tip Number 1
Make sure to highlight your experience as a field-based engineer in your conversations. This role requires hands-on skills, so be ready to discuss specific examples of how you've successfully repaired mechanical and IT issues in the past.
✨Tip Number 2
Since this position involves a hybrid work model, emphasize your adaptability and willingness to support refurbishment tasks. Share any relevant experiences where you had to quickly learn new processes or technologies.
✨Tip Number 3
Demonstrate your customer communication skills during interviews. Prepare to discuss how you've effectively managed client relationships and resolved issues promptly, as this is crucial for maintaining high service levels.
✨Tip Number 4
Familiarize yourself with the latest manufacturer service bulletins and networking equipment solutions. Showing that you're proactive about staying updated can set you apart from other candidates.
We think you need these skills to ace Production Print Field Service Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Production Print Field Service Engineer position. Understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience as a field-based engineer. Be specific about your mechanical and IT skills, and provide examples of how you've successfully resolved issues in previous roles.
Showcase Customer Communication Skills: Since this role requires good customer communication skills, include examples in your application that demonstrate your ability to interact positively with clients and resolve their issues effectively.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention your enthusiasm for the role and how your skills align with the company's needs, particularly in providing excellent service levels.
How to prepare for a job interview at Concept Information Technology
✨Show Your Technical Skills
Be prepared to discuss your experience with mechanical and IT issues. Highlight specific examples where you've successfully diagnosed and repaired equipment, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service
Since the role involves direct client interaction, share instances where you've provided excellent customer service. This could include how you handled difficult situations or ensured client satisfaction.
✨Demonstrate Time Management
Discuss how you prioritize tasks and manage your time effectively, especially in a fast-paced environment. Provide examples of how you've met deadlines or responded promptly to client needs.
✨Prepare for Hands-On Scenarios
As this position may involve hands-on training, be ready to engage in practical scenarios during the interview. Show your willingness to learn and adapt quickly to new technologies and processes.
