Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for photocopiers and lead a team of technicians.
- Company: Join a premium IT and managed document solutions provider in Birmingham.
- Benefits: Enjoy a salary up to £32,000, vehicle, laptop, phone, and 25 days holiday.
- Why this job: Be part of a dynamic team focused on customer satisfaction and technical excellence.
- Qualifications: Experience in field technical support or related areas is a plus; strong problem-solving skills required.
- Other info: Opportunity to grow your technical knowledge with product courses and a supportive work environment.
The predicted salary is between 24000 - 32000 £ per year.
Social network you want to login/join with:
Location:
Birmingham, United Kingdom
Job Category:
EU work permit required:
Yes
Job Reference:
BBBH75119_1736417534
Job Views:
44
Posted:
09.01.2025
Expiry Date:
23.02.2025
Job Description:
ROLE: Photocopier Field Service Engineer (Managed Print / Photocopiers)
LOCATION: West Midlands – Birmingham
PACKAGE: Up to £32,000 + vehicle, laptop, phone, 25 days holiday, pension etc.
The Role: Working for a high-end premium IT, communication and managed document solutions provider, your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. You will lead, guide and support a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care.
Key responsibilities and tasks:
- Provide technical assistance within timescales specified by SLAs.
- Effectively investigate and rectify faults.
- Perform routine maintenance and modifications/updates as required.
- Provide support during installations.
- Understand and be fully conversant with SLAs relating to assigned accounts.
- Understand solutions in use and be able to carry out basic fault finding.
- Back up colleagues when necessary – e.g., holiday, sickness, busy periods.
- Log call details using the call logging system within agreed timescales.
- Report reoccurring faults to enable proactive management of such faults.
- Share expertise and technical information with team members.
- Build relationships with key stakeholder accounts at all times.
- Ensure boot stock and/or site stock is maintained at specified levels.
- Attend product courses as requested to ensure knowledge base sufficient for the role.
Applicant profile:
- Previous experience of working in a field technical support environment within the MFP/copier/print arena would be a distinct advantage, although other break fix backgrounds will also be considered (EPOS / ATM / Coffee etc).
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
- Excellent communication and interpersonal skills to ensure first class customer service.
Application:
To apply for this position, please follow the link on this page or send your CV. If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on 07536 058659. #J-18808-Ljbffr
Photocopier Field Service Engineer - Birmingham employer: Concept Information Technology
Contact Detail:
Concept Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer - Birmingham
✨Tip Number 1
Familiarize yourself with the specific types of photocopiers and managed print solutions that the company uses. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in a field technical support role, especially if it relates to MFPs or copiers. Be ready to discuss specific examples of how you've resolved technical issues in the past.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of scenarios where you had to troubleshoot under pressure and be ready to explain your thought process during those situations.
✨Tip Number 4
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your delivery.
We think you need these skills to ace Photocopier Field Service Engineer - Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Photocopier Field Service Engineer position. Tailor your application to highlight relevant experience in technical support, particularly in the MFP/copier/print arena.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in field technical support or similar roles. Mention specific examples where you successfully resolved issues or provided excellent customer service.
Showcase Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and provide examples of how you've built relationships with clients or stakeholders.
Follow Application Instructions: Make sure to follow the application instructions carefully. Submit your CV through the link provided in the job description and ensure all required information is included. Double-check for any errors before hitting send!
How to prepare for a job interview at Concept Information Technology
✨Showcase Your Technical Expertise
Be prepared to discuss your previous experience in the field technical support environment, especially related to MFP/copier/print systems. Highlight specific examples where you successfully resolved issues or improved processes.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to explain how you approach troubleshooting and fault finding. Use logical reasoning to outline your thought process when faced with technical challenges.
✨Emphasize Customer Service Abilities
Since customer satisfaction is key in this role, share examples of how you've provided excellent customer service in past positions. Discuss how you build relationships with clients and handle difficult situations.
✨Prepare for Technical Questions
Expect questions that assess your knowledge of SLAs and technical support processes. Familiarize yourself with common issues in the photocopier and managed print solutions industry to demonstrate your readiness for the role.
