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- Tasks: Join us as a Field Service Technician, solving tech issues and installing devices.
- Company: Be part of a forward-thinking company leading in IT solutions.
- Benefits: Enjoy a competitive salary, bonus, company car, and 26 days holiday.
- Why this job: This role offers hands-on experience and the chance to work with cutting-edge technology.
- Qualifications: We seek skilled engineers with strong customer service and technical expertise.
- Other info: Opportunities for training and development, including overnight residential training.
The predicted salary is between 24000 - 32000 £ per year.
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Photocopier Field Service Engineer, West London
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Location:
West London, United Kingdom
Job Category:
EU work permit required:
Yes
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Job Reference:
BBBH76448_1752488730
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Role: Field Service Technician – Multi-Functional Devices
Location: West London Inner M25
Package: up to £32,000 per annum + 10% bonus
Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ?
What will your day to day responsibilities be?
* Achieve key SLA\’s as directed to maintain optimum customer satisfaction.
* Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise.
* Install and network Multi-Functional Devices on customer premises to the customer\’s satisfaction.
* Provide advice and training to customers on all aspects of the machines\’ functions to ensure customers are fully aware of and utilize the full capabilities of the installed device.
* Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required.
* Perform all repairs in a safe manner and in accordance with manufacturers\’ recommendations and Health & Safety legislation.
* Complete all necessary reporting requirements and paperwork accurately and in a timely manner.
* Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery.
* Maintain car or walking stock to required standards.
* Support or respond to service call outs for other service teams as necessary.
* Attend and contribute to team meetings.
Requirements
We will consider any experienced photocopier or electro – mechanical service engineers living within the specified areas and who can offer
* Strong customer facing skills and experience
* Theoretical and practical experience of industry and best practices
* Ability to communicate at all levels with the customer and organisation
* Proven technical experience – electro mechanical
* Excellent IT knowledge, including networking
What is on offer?
* £32000 + bonus
* Company car
* 26 days holiday
* Phone / laptop / tools
* Pension
* Healthcare plans
Please press apply now to submit your application for this position or email . Due to high levels of response we will only be able to contact successful candidates.
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Photocopier Field Service Engineer employer: Concept Information Technology
Contact Detail:
Concept Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest Multi-Functional Devices and their networking capabilities. Being knowledgeable about the technology will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since this role requires strong customer-facing abilities, sharing specific examples of how you've successfully resolved customer issues can set you apart from other candidates.
✨Tip Number 3
Connect with current employees on professional networking sites. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare for technical questions by reviewing common electro-mechanical issues and solutions. Being able to discuss your troubleshooting process and past experiences will show your practical knowledge and problem-solving skills.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a photocopier field service engineer or in a similar technical role. Emphasise your customer-facing skills and any specific achievements that demonstrate your ability to meet SLAs and resolve technical faults.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in working with them, and how your skills align with their needs, particularly in terms of technical expertise and customer service.
Highlight Technical Skills: In your application, be sure to detail your technical skills, especially those related to electro-mechanical systems and networking. Provide examples of how you've successfully installed or repaired multi-functional devices in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a field service role.
How to prepare for a job interview at Concept Information Technology
✨Know Your Technical Stuff
Brush up on your knowledge of photocopiers and multi-functional devices. Be prepared to discuss specific technical issues you've encountered and how you resolved them, as well as your experience with networking and IT solutions.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate effectively and maintain customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet to solve technical problems. Employers love candidates who can show they can troubleshoot effectively and adapt to unexpected challenges.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company's approach to technology and training opportunities. This shows your interest in the role and helps you gauge if the company is the right fit for you.
