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- Tasks: Provide top-notch technical support for photocopiers and lead a team of technicians.
- Company: Join a premium IT and managed document solutions provider in Bristol.
- Benefits: Enjoy a salary up to £32,000, vehicle, laptop, phone, and 25 days holiday.
- Why this job: Be part of a dynamic team focused on customer satisfaction and technical excellence.
- Qualifications: Experience in field technical support for MFP/copier/print is essential.
- Other info: EU work permit required; great opportunity for growth and learning.
The predicted salary is between 24000 - 32000 £ per year.
Location:
Bristol, United Kingdom
Job Category:
Field Service Engineer
EU work permit required:
Yes
Job Reference:
BBBH75131_1736417853
Job Views:
21
Posted:
09.01.2025
Expiry Date:
23.02.2025
Job Description:
ROLE: Photocopier Field Service Engineer (Managed Print / Photocopiers)
LOCATION: Bristol / Gloucester / Bath
PACKAGE: Up to £32,000 + vehicle, laptop, phone, 25 days holiday, pension etc.
The Role:
Working for a high-end premium IT, communication, and managed document solutions provider, your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. You will lead, guide, and support a team of Technicians to deliver a very high level of technical effectiveness, product knowledge, and customer care.
Key Responsibilities and Tasks:
- Provide technical assistance within timescales specified by SLAs.
- Effectively investigate and rectify faults.
- Perform routine maintenance and modifications/updates as required.
- Provide support during installations.
- Understand and be fully conversant with SLAs relating to assigned accounts.
- Understand solutions in use and be able to carry out basic fault finding.
- Back up colleagues when necessary – e.g., holiday, sickness, busy periods.
- Log call details using the call logging system within agreed timescales.
- Report reoccurring faults to enable proactive management of such faults.
- Share expertise and technical information with team members.
- Build relationships with key stakeholder accounts at all times.
- Ensure boot stock and/or site stock is maintained at specified levels.
- Attend product courses as requested to ensure knowledge base sufficient for the role.
Applicant Profile:
- Previous experience of working in a field technical support environment within the MFP/copier/print arena.
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.
- Excellent communication and interpersonal skills to ensure first-class customer service.
Application:
To apply for this position, please follow the link on this page or send your CV. If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on 07536 058659.
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Photocopier Field Service Engineer employer: Concept Information Technology
Contact Detail:
Concept Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarize yourself with the latest photocopier technologies and managed print solutions. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the field service engineering sector, especially those who work with MFPs and copiers. Attend industry events or join online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 3
Prepare for technical assessments by practicing common fault-finding scenarios related to photocopiers. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since this role emphasizes customer satisfaction, be ready to share examples of how you've successfully handled customer interactions in the past.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Photocopier Field Service Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in field technical support, particularly within the MFP/copier/print arena. Use specific examples to demonstrate your problem-solving abilities and customer service skills.
Showcase Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, make sure to highlight these in your application. Provide examples of how you've successfully interacted with customers or team members in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Concept Information Technology
✨Show Your Technical Expertise
Be prepared to discuss your previous experience in the field of technical support, especially related to MFPs and photocopiers. Highlight specific examples where you successfully resolved issues or improved processes.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you approach troubleshooting. Share your thought process and provide examples of how you've logically worked through problems to find effective solutions.
✨Emphasize Customer Service
Since customer satisfaction is key in this role, be ready to talk about your communication skills and how you've built relationships with clients in the past. Provide examples of how you ensured a positive customer experience.
✨Familiarize Yourself with SLAs
Understand the importance of Service Level Agreements (SLAs) in your role. Be prepared to discuss how you have managed your time and resources to meet these expectations in previous positions.
