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- Tasks: Join our team as a Patch Engineer, ensuring IT security and performance through software updates.
- Company: Be part of a leading Network Operations Centre focused on innovation and excellence.
- Benefits: Enjoy hybrid work options, competitive pay, and a dynamic team environment.
- Why this job: Make a real impact in a fast-paced role while developing your skills in IT support.
- Qualifications: 3+ years in a similar role, with strong customer service and IT knowledge required.
- Other info: This is a 6-month contract with a rotating shift pattern, starting September 2025.
The predicted salary is between 60000 - 84000 £ per year.
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Patch Engineer
Shift Pattern: 4-on-4-off, rotating days and nights
Location: Hybrid (2 days in Cambridgeshire per week)
Length: 6 Months
Start Date: 1st september 2025 (TBC)
Rate: £300-£400 p/d Inside IR35
We\’re hiring 2 Patch Engineers to join a dynamic team within a leading Network Operations Centre.
This role directly supports business objectives by ensuring the security, stability, and performance of our clients IT infrastructure through the timely application of software updates (patches).
ROLE RESPONSIBILITIES
* Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software.
* Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and support to the team
* Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
* Ensure all implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas.
* Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required.
* Escalate potential service issues to line management and ITIL Services
* Raise potential problem issues with Problem and Incident Management.
SKILLS AND EXPERIENCE
* 3+ years of experience in a similar SLA-driven support role.
* Good knowledge of IT platforms, equipment and applications.
* Proven Customer service skills.
* Industry recognised qualifications in relevant areas.
* Knowledge/experience in the following technologies.
– Windows Server/Workstation
– Patch Management Software
– SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.)
– Experience with troubleshooting (Event Viewer, Log Files, Command Prompt)
– Basic networking
If you\’re proactive, detail-oriented, and ready to make an impact in a fast-paced environment, we’d love to hear from you! Apply now!
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Patch Engineer employer: Concept Information Technology
Contact Detail:
Concept Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patch Engineer
✨Tip Number 1
Familiarise yourself with the specific patch management software mentioned in the job description. Having hands-on experience or knowledge about tools like SEPM or other AV solutions will give you an edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Windows Server and Workstation. Being able to demonstrate your ability to resolve issues using Event Viewer and Log Files can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in SLA-driven support roles. Be ready to share specific examples of how you've managed incidents and ensured customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Since the role involves a hybrid work pattern, be prepared to discuss your adaptability to both remote and in-office work. Highlight any previous experiences that showcase your flexibility and ability to thrive in different environments.
We think you need these skills to ace Patch Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SLA-driven support roles, particularly focusing on your knowledge of IT platforms and patch management software. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Patch Engineer role and how your proactive and detail-oriented nature aligns with the company's needs. Mention your experience with Windows Server, AV solutions, and troubleshooting.
Highlight Relevant Qualifications: Include any industry-recognised qualifications you possess that are relevant to the role. This could include certifications in patch management or customer service, which will strengthen your application.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved incidents in previous roles. Highlight your ability to monitor, progress, and resolve issues while ensuring customer satisfaction.
How to prepare for a job interview at Concept Information Technology
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows Server, Patch Management Software, and AV solutions like Sophos or Kaspersky. Be prepared to discuss your experience with troubleshooting and how you've handled similar incidents in the past.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with clients, be ready to showcase your customer service skills. Share examples of how you've resolved issues while keeping customers informed and satisfied.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices is crucial for this position. Brush up on how incident and problem management works, and be prepared to discuss how you've applied these principles in your previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
