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- Tasks: Join our London team as an AV Support Technician, managing AV/UC systems and providing real-time support.
- Company: We're a leading global audio-visual integrator, delivering top-notch AV and event services worldwide.
- Benefits: Enjoy a competitive salary up to £42,000 and opportunities for occasional travel.
- Why this job: Be part of a dynamic team, solve technical challenges, and enhance your skills in a fast-paced environment.
- Qualifications: Experience in AV support and troubleshooting is essential; strong problem-solving skills are a must.
- Other info: This role is based at Threadneedle Street with occasional travel to Bournemouth for maintenance.
The predicted salary is between 33600 - 50400 £ per year.
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London AV Support Technician salary up to £42,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, working onsite at a leading Building Society. Key Responsibilities Report into client stakeholder on a day-to-day basis. Based at Threadneedle street on a permanent basis – occasional travel to Bournemouth to oversee technical issues / maintenance activities. Oversee and manage AV / UC systems on a day-to-day basis. Provide real time in room support for AV / UC related issues. Ensure incidents / tickets are logged via site protocol and resolved within SLA. Fault handling and ownership of all AV related tickets through to resolution. Locate faults or problems and provide solutions on a first /second line basis. Ability to provide systems work around in the event of failures. Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs. Manage equipment repairs and implement critical spares as required. Support / manage software / firmware updates once instructed via change c…
AV Support Technician employer: Concept Human Solutions
Contact Detail:
Concept Human Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Technician
✨Tip Number 1
Familiarize yourself with the latest AV and UC technologies. Being knowledgeable about current trends and tools in the industry will help you stand out during discussions with our team.
✨Tip Number 2
Highlight your experience with fault handling and ticket management. Be prepared to discuss specific examples of how you've resolved AV issues in a timely manner, as this is crucial for the role.
✨Tip Number 3
Demonstrate your ability to work collaboratively with both on-site teams and off-site help desks. Share instances where you've successfully managed communication between different parties to resolve technical issues.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've provided workarounds during system failures. This will illustrate your proactive approach and technical expertise.
We think you need these skills to ace AV Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the AV Support Technician position. Highlight key responsibilities and required skills that match your experience.
Tailor Your CV: Customize your CV to emphasize relevant experience in AV/UC systems, fault handling, and real-time support. Use specific examples that demonstrate your problem-solving abilities and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values: understanding, service, and trust. Explain how your background aligns with these principles and why you are a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Concept Human Solutions
✨Show Your Technical Expertise
Be prepared to discuss your experience with AV and UC systems in detail. Highlight specific projects where you successfully managed technical issues or provided support, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company Culture
Research the company’s values and mission, especially their focus on understanding, service, and trust. Be ready to explain how you embody these values in your work, as cultural fit is often just as important as technical skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past incidents where you had to troubleshoot AV issues or manage tickets, and explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, the types of AV systems you will be working with, or how success is measured in this position.
