Housing Income Manager

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

£42,604
Birmingham – Hybrid
Full Time, Permanent

We have an opportunity for a Housing Income Manager to join our Income Team to ensure the efficient and effective management of income processing, rent setting, and service charge functions.

As our Housing Income Manager, you will manage the Income Team, ensuring compliance with policies and regulations while delivering a high standard of service to internal and external stakeholders. Using your knowledge of income / arrears recovery management, you will provide technical advice to the organisation and ensure that CHA complies fully with the Rent Standard of the Regulator of Social Housing and individual rent agreements. You’ll manage the annual rent review, the annual rent increase process and oversee rent and service charge setting for new and existing customers, ensuring accuracy and transparency. With excellent attention to detail, you’ll ensure accurate recording, reporting, and reconciliation of rent and service charge accounts, with monthly reconciliations and robust financial controls.

About you
We are looking for a housing professional with:

• Excellent knowledge of arrears management and legislation.
• Experience of working with large volumes of data and transforming this into valuable information.
• The ability to drive forward relevant projects and initiatives to meet deadlines and deliverables.
• A flexible approach with the ability to deliver services in an environment of change.
• Excellent customer service and communication skills.
• A track record of identifying and resolving issues.
• Intermediate level proficiency in Microsoft Excel.

This is an exciting opportunity for a proactive leader to drive operational excellence and enhance the effectiveness of our Income team function.

What we can offer in return:

• Company pension scheme
• Life assurance (four times salary)
• Private medical insurance
• Salary exchange for an electric car (dependent on eligibility)
• Other leave – bereavement leave, life events, emergency days, birthday (if it falls on a weekday)
• Christmas office closedown days
• Employee reward portal
• Employee referral scheme
• Enhanced maternity / paternity pay
• Mileage allowance
• Employee assistance programme

Inclusive Culture:
We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

About Us:
At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes. We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach. Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.

Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment.