Digital Communications Officer in Oldbury, West Midlands

We have a new and exciting opportunity for a Digital Communications Officer to play a key role in developing our digital presence and engaging with both internal and external audiences through various digital channels. Concept Housing Association (CHA) is at the beginning of its digital communications journey; therefore, the Digital Communications Officer will help develop and nurture our digital channels, using co-creation techniques, together with technical knowledge and expertise.

You will engage with internal and external audiences by creating accurate, appealing, timely, and consistent copy and digital media across our website, social media, and newsletters, whilst reflecting the values and mission of CHA. As part of the CHA communications function, you will initially lead an exciting project to implement a new staff intranet. This will involve running workshops, setting up editing groups, and utilising your knowledge of content management systems to ensure a smooth and effective rollout.

In addition, you will play a key role in creating digital content for CHA's social media channel including creating engaging copy, capturing compelling photography and employing other social media skills to enhance our online engagement. This role demands a high level of creativity and the ability to use insight to expand our digital footprint.

About You

• Ability to understand user journeys and map these for the development of company intranets and websites
• Experience in drafting digital content for internal and external use, with a strong understanding of digital best practice
• Experience of using graphic design packages to create visually appealing content for social media, websites, and other digital platforms
• Good working knowledge of email service providers to design, create and send marketing emails, for example Mailchimp
• Good interpersonal and team working skills, with the ability to clearly and concisely communicate aims
• Crisis communication, including experience of managing digital communications during a crisis to maintain the organisation's reputation
• Project management experience, with evidence of ability to manage multiple projects simultaneously
• A membership of a relevant professional body would be desirable, but not essential
• An understanding of the housing sector or experience of working within a local authority, charity or the voluntary sector would also be advantageous.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!

What we can offer in return:

• Company pension scheme
• Life assurance (four times salary)
• Private medical insurance
• Salary exchange for an electric car (dependent on eligibility)
• Other leave: bereavement leave, life events, emergency days, birthday (if it falls on a weekday), Christmas office closedown days
• Employee reward portal
• Employee referral scheme
• Enhanced maternity / paternity pay
• Mileage allowance
• Employee assistance programme

Inclusive Culture: We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

About Us: At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes. We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach. Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards. Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.