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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service.
- Company: Join a dynamic team focused on enhancing resident experiences.
- Benefits: Competitive salary, full-time hours, and a chance to make a real impact.
- Why this job: Perfect for those who love customer service and want to lead a passionate team.
- Qualifications: Experience in customer service and team management is essential.
- Other info: This is a 6-month fixed-term contract with potential for growth.
The predicted salary is between 27000 - 32000 £ per year.
Customer Services Team Leader Birmingham £27,000 – £32,000 depending on experience Full Time Fixed Term Contract 6-months Do you pride yourself on providing a great customer experience? If you are passionate about customer service, have a strong work ethic and have experience of managing a high performing team we want to hear from you! We now have an exciting opportunity for a Customer Service Team Leader to join us on a 6-month FTC basis to inspire, motivate, and lead our team of Customer Service Advisors to deliver an excellent experience for our residents. The role As part of the Management Team, you will deliver our objectives and contribute to the ongoing implementation of strategy and plans. You will be responsible for setting and achieving high standards across the team, ensuring that policies, procedures and systems are followed. You will oversee the logging and administration of complaints in line with regulatory requirements and obtain resident satisfaction feedback to inform service improvements. Your team will handle safeguarding concerns in a sensitive and professional manner, and you will champion continuous improvement activity within the team, with an emphasis on improving services / outcomes for residents.
Customer Services Team Leader employer: Concept Housing Careers
Contact Detail:
Concept Housing Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. Understanding current best practices will help you demonstrate your knowledge and passion for delivering excellent customer experiences during the interview.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in the past. Highlight instances where you inspired your team to achieve high standards or improved customer satisfaction, as this will showcase your leadership skills.
✨Tip Number 3
Research our company values and mission. Being able to articulate how your personal values align with ours will show that you're not just looking for any job, but that you're genuinely interested in contributing to our team's success.
✨Tip Number 4
Think about how you would handle specific customer service scenarios. Be ready to discuss your approach to resolving complaints and improving services, as this will demonstrate your problem-solving abilities and commitment to continuous improvement.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Team Leader position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer service experience and any leadership roles you've held. Use specific examples that demonstrate your ability to manage a team and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your management experience. Mention how you can inspire and lead a team to achieve high standards and improve services for residents.
Highlight Continuous Improvement: In your application, discuss any previous experiences where you championed continuous improvement in customer service. Provide concrete examples of how you implemented changes that positively impacted customer satisfaction.
How to prepare for a job interview at Concept Housing Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing teams. Highlight how you've motivated and inspired your team members to achieve high performance and how you handle challenges within a team setting.
✨Understand the Importance of Policies and Procedures
Be ready to talk about your familiarity with customer service policies and procedures. Explain how you ensure compliance and how you have implemented improvements in past roles.
✨Emphasize Continuous Improvement
Discuss your approach to continuous improvement in customer service. Provide examples of how you've gathered feedback and used it to enhance service delivery and resident satisfaction.
