At a Glance
- Tasks: Engage with residents and communities to provide support and resolve housing issues.
- Company: Join a forward-thinking organisation dedicated to community engagement and resident services.
- Benefits: Enjoy a competitive salary, flexible working, and a comprehensive benefits package.
- Other info: Be part of an inclusive culture that values diversity and offers career growth.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in resident engagement and managing complex housing issues is essential.
The predicted salary is between 30000 - 40000 € per year.
We have a fantastic opportunity for a Resident Services Coordinator (Housing) to join us to provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement. You will build and maintain effective relationships with residents, stakeholders, charities, regulators, providers, groups and local communities to deliver a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.
You’ll investigate anti-social behaviour and complaints, safeguarding, and ensure licences have been ended correctly. You will have your own caseload and be experienced at managing a range of complex housing issues with the resident’s needs central to your decision making. You will engage and listen to resident’s feedback and tailor your approach to meet their needs.
Other Responsibilities
- Adopting an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
- Ensuring prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards
- Signposting residents to external support services where appropriate
- Ensuring that all regulatory and consumer standards are met at all times
- Receiving and processing queries by multiple means e.g., telephone/email and in person
- Identifying areas for improvement and work with colleagues to continuously improve the service
- With excellent communication skills you will work collaboratively to build and maintain effective relationships with residents, managing agents, and other stakeholders
- Using your problem‑solving skills, you will resolve issues and queries at the first point of contact where possible and will facilitate and coordinate with other departments to successfully resolve any arising issues
About You
- Demonstrable Resident Engagement experience within a supported housing environment
- The ability to manage a complex caseload and follow through to successful completion
- Knowledge and experience of effectively investigating anti‑social behaviour, complaints and safeguarding cases
- A solid understanding of safeguarding and health and safety requirements
- The ability to demonstrate empathy and understanding when communicating with residents who may be vulnerable
- The ability to stay calm in difficult situations and influence positive outcomes
- Knowledge and experience of effective, objective investigation resolution and responding to complaints
- An understanding of the legal framework relating to licences and exempt accommodation would be desirable
- Excellent IT skills and experience of the Microsoft suite of products and CRM Systems
- Effective communication skills, both written and verbal
- A full driving licence and unrestricted access to a vehicle is also essential for this position
What We Can Offer In Return
- Competitive Salary and a comprehensive Benefit Package
- Pension Scheme
- Employee Assistance Programme
- Flexible Working Arrangements
- Inclusive Culture
We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.
Resident Services Coordinator (Housing / Community Engagement) in Pewsey employer: Concept Housing Association
As a Resident Services Coordinator, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. Our commitment to flexible working arrangements and a comprehensive benefits package ensures that you can balance your career with personal life while making a meaningful impact in the community. Join us to be part of a team that values collaboration, innovation, and the development of cohesive neighbourhoods.
Contact Detail:
Concept Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Coordinator (Housing / Community Engagement) in Pewsey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing and community engagement sectors. Attend local events, join relevant online groups, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend interviews, be ready to discuss your experience with resident engagement and problem-solving. Use real-life examples to demonstrate how you've tackled complex issues and made a positive impact.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm for joining our team and helps us keep track of your application more easily.
We think you need these skills to ace Resident Services Coordinator (Housing / Community Engagement) in Pewsey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident engagement and housing. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since effective communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts well, so let your personality shine through while keeping it professional.
Highlight Problem-Solving Experience:We’re looking for someone who can handle complex issues, so be sure to include examples of how you’ve successfully resolved challenges in the past. This will show us that you have the right mindset for tackling the responsibilities of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Concept Housing Association
✨Know Your Community
Before the interview, take some time to research the community you'll be working in. Understand the demographics, key issues, and local organisations. This will help you demonstrate your commitment to resident engagement and show that you’re proactive about understanding their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex housing issues or complaints. Be ready to discuss how you approached these situations, what steps you took, and the outcomes. This will highlight your ability to manage a caseload effectively.
✨Demonstrate Empathy
In this role, you'll be dealing with vulnerable residents. During the interview, convey your understanding of their challenges and how you would approach sensitive situations. Share anecdotes that illustrate your empathetic communication style and your ability to stay calm under pressure.
✨Familiarise Yourself with Regulations
Brush up on the legal frameworks related to housing, safeguarding, and anti-social behaviour. Being knowledgeable about these regulations will not only impress your interviewers but also show that you’re serious about adhering to standards and providing a safe environment for residents.
