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- Tasks: Lead a team to deliver high-quality support services for residents in temporary accommodation.
- Company: Join a dedicated organisation focused on improving lives through effective housing and support solutions.
- Benefits: Enjoy competitive salary, opportunities for professional development, and a supportive work environment.
- Why this job: Make a real impact by championing resident wellbeing and driving innovative service improvements.
- Qualifications: CIH Level 5 Diploma in Housing or relevant experience; open to gaining qualifications if needed.
- Other info: Interviews may occur throughout the application period, so apply early!
The predicted salary is between 57000 - 74000 £ per year.
Job Description
Head of Residents and Support (Bradford)
Bradford
Circa £66,677 per annum
Full time
Main Purpose of the Role
The Head of Residents and Support will be the senior lead, responsible for delivering a local authority commissioned temporary accommodation and support service. This role will ensure the delivery of a high-performing, person-centred resident and support service that achieves excellent outcomes for our residents.
The role demands strategic oversight of service development, with a focus on achieving meaningful outcomes for residents. This includes reviewing and enhancing housing and support models to maximise customer satisfaction, while ensuring that services are aligned with statutory, contractual and regulatory requirements.
The postholder will ensure compliance with all statutory, contractual, and regulatory requirements, while effectively managing risks. As Concept’s safeguarding lead, the Head of Residents and Support will ensure our obligations are met and that best practice is embedded across the organisation.
The role involves providing expert guidance on complex and sensitive cases, including high level complaints, anti-social behaviour (ASB), domestic abuse, and safeguarding concerns. Leadership is key, with a focus on developing a skilled and high-performing team that meets the evolving needs of residents by fostering a culture of continuous learning and improvement.
Ultimately, this leadership role is about inspiring excellence, driving innovation, and championing a resident focused approach that places wellbeing, empowerment, and continuous improvement at the heart of our service delivery.
Key Responsibilities
As Head of Residents and Support, you will lead the delivery of a commissioned temporary accommodation and support service, ensuring that all contractual performance and quality standards are consistently met, or exceeded. You will engage with local authority commissioning teams, providing evidence of compliance and performance data through regular reporting and review meetings.
The Head of Residents and Support will be responsible for the operational leadership and strategic development of resident and support services. This includes ensuring that all aspects of service delivery from resident assessments and referrals to safeguarding and tenancy terminations are underpinned by robust policies and performance frameworks.
A core part of the role involves setting and maintaining high service standards, ensuring that residents receive consistent quality support. The postholder will lead on formal complaint investigations, particularly Stage 2 cases, using these as opportunities to identify learning and drive service improvements. You will also provide expert guidance on complex and sensitive issues such as anti-social behaviour and domestic abuse.
As the safeguarding lead, you will oversee modern slavery queries and ensure the team is equipped with the skills and knowledge to manage sensitive issues effectively.
Collaboration is key to this role, with responsibilities including building strong relationships with internal teams, external partners, and stakeholders. The postholder will work closely with the Head of Resident Experience and with the Head of Compliance to manage property-related risks and ensure residents are actively involved in shaping our services through consultation and feedback.
You will drive service improvement, identify innovative solutions and develop new move-on services to support residents transitioning to independent living.
Your role will also involve leading strategic projects aimed at improving service delivery and outcomes for residents. You will foster a performance driven culture, ensuring your team is proactive, well-trained, and committed to continuous improvement. Health and safety will be a priority, with responsibility for risk assessments and lone working protocols.
The desirable skills and experience for this role are:
- CIH Level 5 Diploma in Housing, or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)
- Experience of working within the exempt housing sector.
Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible.
If you have any questions or would like an informal chat about the role of Head of Residents and Support, please contact HR.
Head of Residents and Support (Bradford) employer: Concept Housing Association
Contact Detail:
Concept Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Residents and Support (Bradford)
✨Tip Number 1
Familiarise yourself with the local authority's commissioning processes and priorities. Understanding their goals will help you align your experience and vision with what they are looking for in a Head of Residents and Support.
✨Tip Number 2
Network with professionals in the housing and support sector, especially those who have experience in temporary accommodation services. Building these connections can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved service delivery in previous roles. Highlighting your leadership style and outcomes will demonstrate your capability to inspire excellence in this position.
✨Tip Number 4
Stay updated on current trends and best practices in safeguarding and anti-social behaviour management. Showing that you are knowledgeable about these issues will reinforce your suitability for the role and your commitment to resident wellbeing.
We think you need these skills to ace Head of Residents and Support (Bradford)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Residents and Support position. Tailor your application to highlight how your experience aligns with the key responsibilities outlined in the job description.
Craft a Compelling CV: Your CV should clearly demonstrate your relevant experience in housing and support services. Highlight any leadership roles you've held, particularly those involving strategic oversight and service development, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for resident-focused services and your commitment to continuous improvement. Use specific examples from your past experiences to illustrate how you have successfully managed complex cases or led teams to achieve high performance.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for the role.
How to prepare for a job interview at Concept Housing Association
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the responsibilities and expectations of the Head of Residents and Support role. Familiarise yourself with the local authority's requirements and how your experience aligns with delivering high-quality, person-centred services.
✨Prepare for Scenario-Based Questions
Expect to be asked about handling complex cases such as anti-social behaviour or safeguarding concerns. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to lead a team through challenging situations.
✨Showcase Your Leadership Skills
As this role requires strong leadership, be ready to discuss your approach to developing a high-performing team. Highlight any previous experiences where you successfully inspired and motivated your team to achieve excellent outcomes.
✨Emphasise Collaboration and Communication
Collaboration is key in this position. Be prepared to talk about how you've built relationships with internal teams and external partners in the past. Share examples of how effective communication has led to improved service delivery and resident satisfaction.