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- Tasks: Empower residents through engagement initiatives and community activities.
- Company: Concept Housing Association, committed to resident voices and inclusivity.
- Benefits: Pension scheme, private medical insurance, additional leave options, and employee rewards.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience with marginalised groups and community event planning.
- Other info: Flexible role with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Resident Engagement Co-ordinator will be responsible for delivering the aims of Concept Housing Association’s resident engagement strategy. This includes developing and implementing initiatives that empower residents to scrutinise services, monitor performance, and hold the organisation accountable for meeting its objectives.
As a champion of the resident voice, the postholder will create meaningful and inclusive engagement opportunities that reflect the diverse needs of our residents. This includes organising a programme of activities that support both individual and community development, while ensuring that hard-to-reach groups are given the opportunity to participate.
This role requires a deep understanding of the barriers faced by residents and a commitment to overcoming these through the delivery of innovative engagement approaches.
Please note - While based in Birmingham, this role involves a monthly trip to Bradford, with the possibility of additional visits at certain times and to other managed locations. Flexibility is essential for this position.
Key Responsibilities
- Lead the development and promotion of resident engagement opportunities tailored to resident profiles and needs.
- Support residents in participating in service scrutiny and monitoring, ensuring feedback informs improvements.
- Coordinate an annual programme of resident events and activities, promoting engagement benefits internally and externally.
- Increase participation from underrepresented and marginalised groups using creative and inclusive methods.
- Provide support and advice to residents wishing to become actively involved, including forming resident groups and accessing funding.
- Develop and deliver an annual engagement plan and assess the impact of activities.
- Facilitate resident contributions to the Annual Report through consultation meetings.
- Build strong partnerships with managing agents to enhance resident involvement in service delivery and scrutiny.
- Promote a resident-centric culture across the organisation, encouraging colleagues to learn from feedback.
- Support the use of technology to make engagement more accessible.
- Ensure performance standards are consistently met or exceeded.
Relevant essential skills and experience
- CIH Level 3 Diploma in Housing, or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government).
- Experience of working with marginalised/hard to reach customer groups.
- Experience of using technology to improve services for residents.
- Experience of planning and holding community/customer events.
- Experience of working within the social housing sector.
- Understanding of the Regulator for Social Housing’s consumer standards, Housing Ombudsman Complaint Handling Code, data protection and health and safety legislation.
In line with our recruitment policy, we are only accepting applications from candidates who have not previously applied for this role.
Why Join Us?
At our company, we believe in supporting our people both professionally and personally. Here’s what we offer in return for your talent and commitment:
- Company pension scheme for your future.
- Life assurance (four times your salary).
- Private medical insurance for peace of mind.
- Salary exchange for an electric car (subject to eligibility).
- Additional leave options: bereavement, life events, emergency days, and even your birthday if it falls on a weekday.
- Christmas office closedown days to enjoy the festive season.
- Access to an employee reward portal.
- Employee referral scheme to share opportunities.
- Mileage allowance for work-related travel.
- Enhanced maternity and paternity pay to support growing families.
- Employee assistance programme for confidential help and advice.
Our Inclusive Culture
We are proud to be an equal opportunities employer. Every application is assessed based on role requirements - never on gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief. We celebrate diversity and foster an environment where everyone feels valued and respected.
Resident Engagement Coordinator in Birmingham employer: Concept Housing Association
Contact Detail:
Concept Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Coordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their resident engagement strategy and think about how your skills can help them achieve their goals. This will not only impress them but also give you a solid foundation for your conversations.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking of specific examples from your past work that demonstrate your ability to engage with diverse groups. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re genuinely interested in joining their team.
We think you need these skills to ace Resident Engagement Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring your unique flair to the Resident Engagement Coordinator role!
Showcase Your Passion: Let your enthusiasm for resident engagement shine through! Share examples of how you've empowered communities or worked with hard-to-reach groups. We love seeing candidates who are genuinely passionate about making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate their ideas effectively, as it reflects the kind of clarity we value in our work.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Concept Housing Association
✨Know Your Resident Engagement Strategies
Familiarise yourself with the resident engagement strategy of the organisation. Be ready to discuss how you can develop and implement initiatives that empower residents, especially those from hard-to-reach groups. Show them you understand the importance of their voice!
✨Showcase Your Experience with Marginalised Groups
Prepare examples from your past work where you've successfully engaged with marginalised or hard-to-reach customer groups. Highlight any creative methods you used to increase participation and how these experiences can translate to the role.
✨Demonstrate Your Event Planning Skills
Think of specific events or activities you've organised in the past. Be ready to discuss how you coordinated these events, promoted engagement, and ensured they met the needs of diverse participants. This will show your ability to create meaningful engagement opportunities.
✨Understand the Regulatory Framework
Brush up on the Regulator for Social Housing’s consumer standards and the Housing Ombudsman Complaint Handling Code. Being knowledgeable about these regulations will demonstrate your commitment to accountability and service improvement during the interview.
