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- Tasks: Provide remote customer support and resolve technical issues for clients.
- Company: Join Concentrix, a global leader known for its inclusive culture and career growth opportunities.
- Benefits: Enjoy remote work, competitive pay, health insurance, paid training, and employee referral bonuses.
- Why this job: Be part of a diverse team making a real impact while developing your skills and career.
- Qualifications: Must have 1+ year of customer service experience and a high school diploma or GED.
- Other info: Flexible night shifts available; perfect for students seeking work-life balance.
The predicted salary is between 26000 - 39000 £ per year.
Technical Support / Customer Service Representative-Remote (Night Shift)
Technical Support / Customer Service Representative-Remote (Night Shift)
Job Title:
Technical Support / Customer Service Representative-Remote (Night Shift)
Job Description
JOB DESCRIPTION
The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Technical Support / Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $20.17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- DailyPay enrollment option to access pay \”early,\” when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1618512
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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Technical Support / Customer Service Representative-Remote (Night Shift) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support / Customer Service Representative-Remote (Night Shift)
✨Tip Number 1
Familiarise yourself with the products and services offered by Concentrix. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your problem-solving skills by simulating common technical issues that customers might face. This will prepare you to handle real-life scenarios confidently and showcase your ability to think on your feet.
✨Tip Number 3
Since this is a night shift position, ensure you have a quiet and distraction-free workspace set up at home. This will not only help you perform better but also show your commitment to creating an ideal work environment.
✨Tip Number 4
Engage with current employees or alumni from Concentrix on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Technical Support / Customer Service Representative-Remote (Night Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and technical support experience. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving skills. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Technical Skills: Since this role involves technical support, emphasise your familiarity with hardware, software, and any relevant technologies. Mention your ability to learn new systems quickly.
Showcase Soft Skills: In your application, highlight soft skills such as communication, empathy, and patience. These are crucial for providing excellent customer experiences, especially in a remote setting.
How to prepare for a job interview at Concentrix
✨Know the Company
Before your interview, take some time to research Concentrix. Understand their values, culture, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Problem-Solving Skills
As a Technical Support / Customer Service Representative, you'll need to showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer issues, highlighting your thought process and the steps you took.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This not only shows respect but also demonstrates your communication skills, which are crucial for this role.
✨Prepare for Technical Questions
Since this role involves technical support, be ready to answer questions related to common technical issues. Brush up on your knowledge of hardware and software, especially if you have experience with iOS or MacOS, as this could come up during the interview.
