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- Tasks: Lead a team of call centre associates, ensuring performance and providing coaching.
- Company: Concentrix is a global leader in customer experience solutions.
- Benefits: Enjoy flexible hours, career development opportunities, and a supportive work culture.
- Why this job: Join a dynamic team where your leadership can make a real impact!
- Qualifications: Ideal candidates have an associate's degree and 2-4 years of relevant experience.
- Other info: This part-time role is based on-site in Rotherham, working weekends.
The predicted salary is between 19500 - 22500 £ per year.
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Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Job Title:
Team Leader (Part Time)
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Working hours
Working on site at the Rotherham contact centre
Saturday, Sunday and Monday 09:00 to 17:30
Candidate Profile
- Associate\’s degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Career Level Description
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GBR Rotherham – Adwick Park, Wath Upon Dearne
Language Requirements:
Time Type:
Part time2025-07-28
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1632520
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
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Team Leader (Part Time) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Part Time)
✨Tip Number 1
Familiarise yourself with Concentrix's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples where you've successfully coached or mentored team members, as this is crucial for the Team Leader position. Use metrics to showcase your impact on team performance.
✨Tip Number 3
Network with current or former employees of Concentrix. Reach out on platforms like LinkedIn to gain insights about the company and the role. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare for situational interview questions that focus on conflict resolution and team dynamics. Think of scenarios where you've had to handle escalated issues or motivate a struggling team member, as these experiences will be relevant to the responsibilities of a Team Leader.
We think you need these skills to ace Team Leader (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and call centre operations. Use specific examples that demonstrate your ability to coach and motivate team members, as well as your success in achieving performance metrics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Team Leader role at Concentrix. Mention how your skills align with their requirements, particularly your experience in supervising teams and handling escalated customer calls.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated expectations to your team in the past.
Highlight Flexibility and Adaptability: Concentrix values individuals who can work under pressure and adapt to changing circumstances. In your application, provide examples of how you've successfully managed multiple tasks or adapted to new challenges in previous roles.
How to prepare for a job interview at Concentrix
✨Show Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or managed a group, highlighting the outcomes of your leadership.
✨Understand Performance Metrics
Familiarise yourself with common performance metrics used in call centres. Be ready to discuss how you would ensure these metrics are met and how you would handle underperformance within your team.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would communicate expectations and feedback to your team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle escalated issues or implement corrective actions, and be ready to explain your thought process and the results.
