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For Companies At a Glance
- Tasks: Engage with users globally, providing support for innovative VR technologies.
- Company: Join Concentrix, a leading company in virtual reality support and user engagement.
- Benefits: Enjoy a competitive salary, flexible hours, and unique lifestyle perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make global connections.
- Qualifications: Experience in social media support or chat roles; fluent in English; typing speed of 55 WPM.
- Other info: Work on-site in Belfast, with opportunities for career growth and personal development.
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR). We offer a salary of ÂŁ14.65 per hour. Our nightshift team work 5 days per week (including weekends), between 9pm to 9am. Additional perks and company benefits to help support your unique lifestyle.
What you will do in this role
- Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products.
- Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
- Provide resolutions to general or individual users.
- Help identify opportunities to reduce customer effort.
- Constantly monitoring social media, forum channels and product review platforms.
- Providing engagement activity support.
- Create and promote engaging responses that encourage participation.
- Develop user-generated content.
- Actively working to identify and implement opportunities to cross leverage self-service content across digital channels.
Your qualifications
- Have professional experience or an in-depth understanding of social media support or have worked in a chat/email focused role.
- Be able to work on site at our location in Belfast (49 East Bridge Street, Belfast, BT1 3NR).
- Fluent in English (B2 CEFR level).
- Have the availability to work 5 days per week (Monday - Sunday), between 9pm - 9am.
- Typing speed 55 WPM and accuracy of 95%.
- Experience or interest in virtual reality gaming is desirable.
Career growth and personal development
This full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Social Media Advisor - Nightshift employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Advisor - Nightshift
✨Tip Number 1
Familiarise yourself with the latest trends in social media, especially those relevant to virtual reality. Being able to discuss current VR technologies and how they impact user engagement will show your passion and knowledge during any discussions.
✨Tip Number 2
Engage with the company's social media channels before your interview. This will not only give you insights into their communication style but also allow you to contribute positively to their online presence, showcasing your proactive approach.
✨Tip Number 3
Prepare to demonstrate your typing speed and accuracy during the interview process. Since the role requires a typing speed of 55 WPM with 95% accuracy, practice beforehand to ensure you can meet these requirements comfortably.
✨Tip Number 4
Network with current employees or others in the industry who have experience in social media support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Social Media Advisor - Nightshift
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Social Media Advisor position. Tailor your application to highlight relevant experience in social media support or chat/email roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any professional experience you have with social media platforms, customer engagement, or virtual reality technologies. Use specific examples to demonstrate your skills and achievements.
Showcase Your Communication Skills: Since the role involves engaging with users globally, make sure to showcase your strong communication skills in your application. Mention your typing speed and accuracy, as well as your fluency in English.
Personalise Your Application: Address your application to the hiring team at Concentrix and express your enthusiasm for the role. Mention why you are interested in working in a dynamic environment focused on virtual reality and how you can contribute to user satisfaction.
How to prepare for a job interview at Concentrix
✨Know Your VR Stuff
Since the role involves supporting innovative VR technologies, make sure you brush up on your knowledge of virtual reality. Familiarise yourself with popular VR games and platforms, as well as any recent trends in the industry.
✨Showcase Your Social Media Skills
Be prepared to discuss your experience with social media support. Highlight specific examples where you've successfully engaged with users or resolved issues through social channels. This will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Team Spirit
This position is all about working in a dynamic team. Share examples of how you've collaborated with others in previous roles, especially in high-pressure situations. Emphasising your teamwork skills will show that you're a great fit for their culture.
✨Prepare for Nightshift Questions
Since this is a nightshift role, be ready to discuss your availability and how you plan to manage working during those hours. Showing that you have thought about the challenges of night shifts will reflect your commitment to the position.
