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For Companies At a Glance
- Tasks: Engage users in virtual reality, providing support and creating content across social media.
- Company: Join Concentrix, a global leader in customer engagement and innovative technology solutions.
- Benefits: Enjoy a competitive salary, perks, and opportunities for personal development in a dynamic environment.
- Why this job: Be part of a vibrant team, enhance user experiences, and grow your career in the exciting VR industry.
- Qualifications: Fluent in English and German, with social media experience and a passion for virtual reality gaming.
- Other info: Work full-time at our Belfast VR Hub, with flexible hours and a supportive culture.
The predicted salary is between 22400 - 33600 £ per year.
Overview
Concentrix Belfast, Northern Ireland, United Kingdom
Multilingual Talent Acquisition Recruiter @ Concentrix | Multilingual Recruitment
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
- Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
- Hours: 40 hours paid production scheduled between 6am – 7pm, Monday to Sunday.
- Salary: £28,017.60 per annum + additional perks and company benefits to help support your unique lifestyle.
- Must be fluent in English and German (B2 CEFR level).
What you will do in this role
Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, chat platforms and voice to provide support on an array of innovative VR technologies and products.
- Provide a ‘white glove’ experience, to customers via phone / online forums, social media platforms and product review platforms.
- Owning and resolving issues for customers using the tools and resources provided.
- Deliver assistance in an engaging manner – supporting customers at all experience levels.
- Provide professional responses to user comments and questions and resolution of problems and issues.
- Ambassador of the client and their products, embracing culture and tone of voice in every social interaction.
- Help identify opportunities to reduce customer effort and drive user satisfaction.
- Identify and understand customer pain-points at the earliest opportunity.
- Monitor forum channels; review, identify issues or concerns and escalate/action as appropriate.
- Actively contribute to a knowledge base of resolution.
- Provide engagement activity support and overall community management services.
- Continually monitor activity and interpret posts correctly, ensuring responses are tailored to the client and their products’ brand personality.
- Create and promote engaging responses that encourage participation.
- Develop user-generated content to ensure the online community achieves its goals.
Qualifications and requirements
- Have professional experience or an in-depth understanding of social media support.
- Fluent in English and German (B2 CEFR level).
- Availability to work 5 days per week, between 6am – 7pm.
- Typing speed 55 WPM and accuracy of 95%.
- Experience or interest in virtual reality gaming is desirable.
- Career growth and personal development.
- We provide training, cutting-edge technologies, and ongoing support.
Employment details
- Location: GBR Belfast – Maysfield
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Outsourcing and Offshoring, Consulting and Business Services
Concentrix is an equal opportunity employer. Eligibility to work in the United Kingdom is required.
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Social Media Advisor - German employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Advisor - German
✨Tip Number 1
Familiarise yourself with the latest trends in social media, especially those relevant to the gaming and VR industry. This knowledge will help you engage more effectively with users and demonstrate your passion for the field during any discussions.
✨Tip Number 2
Practice your typing speed and accuracy to ensure you meet the required 55 WPM and 95% accuracy. You can use online typing tests to improve your skills, which will be crucial for responding quickly to user inquiries.
✨Tip Number 3
Engage with VR communities on social media platforms to understand common user concerns and interests. This will not only prepare you for the role but also show your proactive approach to understanding the user base.
✨Tip Number 4
Be ready to discuss your experience or interest in virtual reality gaming during interviews. Sharing personal experiences or insights can make you stand out as a candidate who genuinely connects with the product and its users.
We think you need these skills to ace Social Media Advisor - German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with social media support and any relevant skills, such as fluency in German and English. Emphasise your typing speed and accuracy, as well as any experience with virtual reality gaming.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social media and virtual reality. Mention specific examples of how you've engaged users or resolved issues in previous roles to demonstrate your suitability for the position.
Showcase Relevant Experience: In your application, include any professional experience or projects that relate to social media engagement or customer support. Highlight your ability to create engaging content and monitor social media channels effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in social media.
How to prepare for a job interview at Concentrix
✨Showcase Your Language Skills
Since fluency in English and German is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to respond to questions or engage in a conversation in both languages.
✨Familiarise Yourself with VR Technologies
Having a solid understanding of virtual reality gaming and technologies will set you apart. Research the latest trends and products in the VR space, and be ready to discuss how they relate to user engagement and support.
✨Prepare Examples of Social Media Engagement
Think of specific instances where you've successfully engaged with users on social media or provided support. Be ready to share these examples, highlighting your problem-solving skills and ability to create engaging content.
✨Demonstrate Teamwork and Adaptability
This role requires working in a dynamic team environment. Prepare to discuss your experiences working collaboratively and how you adapt to changing situations, especially in fast-paced settings like social media support.
