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For Companies At a Glance
- Tasks: Design and optimise Power Apps solutions while guiding customers through architectural decisions.
- Company: Join Concentrix, a global leader in tech and services with a focus on intelligent transformation.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact in a dynamic environment while working with cutting-edge technologies.
- Qualifications: Intermediate to expert experience in Power Platform and Dynamics 365 Customer Engagement required.
- Other info: Fluent Spanish is a plus; work from home in the UK.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Job Title: Senior CRM and Power Platform Engineer
We are Concentrix, a global technology and services leader delivering intelligent transformation. We partner with organizations to design, implement, and strategize IT, security, application development, and solutions for today’s connected world. We value diverse backgrounds and are committed to opportunities that foster growth and brighter futures.
Join us to be part of a journey toward greater opportunities and impact across 70+ countries, working with a team focused on evolving IT and security solutions to empower brands and people.
Responsibilities
We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. The role emphasizes governance strategies, best practices, and customized Power Apps solutions. Responsibilities include:
- Assist customers with architectural design and troubleshoot existing applications using Power Apps Studio and Power Platform Admin Center.
- Establish governance frameworks tailored to organizational needs.
- Review and optimize performance and stability for Dynamics 365 Customer Engagement, and understand how customers configure functionality and customize Dynamics to meet business processes.
Qualifications
- Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background in Dynamics 365 Customer Service and Sales functionality, customization, and administration.
- Technical Expertise: Advanced knowledge of Power Platform Admin Center and Centre of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development. Omnichannel knowledge a plus.
- Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components.
- Enterprise Focus: Experience in deployment, administration and support within large-scale environments.
- Training & Troubleshooting: Able to deliver technical training and resolve complex application issues.
Required Skill Set
Power Platform and Dynamics 365 Customer Engagement Online
- Feature knowledge in Dynamics 365 modules Customer Service, Omnichannel, Sales, and Field Service.
- Power Apps, Power Automate, Dataverse, and Power Platform Admin Center.
- Customization, Administration and Governance experience.
- Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).
- Deep understanding of Dataverse, governance strategies, environment planning, and security.
- Develop and maintain Power Apps solutions with canvas and model-driven apps.
- Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.
- ALM via Solutions; troubleshooting and optimization of Power Apps and Power Automate flows.
- Integrating data from Dataverse, SharePoint, and other sources.
- Provide technical training and guide customers through architectural decisions for custom Power Apps solutions.
- Awareness of Centre of Excellence concepts with monitoring and adherence.
Location: UK, Work at Home, GB
Language Requirements: Fluent Spanish (where applicable)
Time Type: Full time
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Senior CRM and Power Platform Engineer employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM and Power Platform Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities in CRM and Power Platform roles. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best Power Apps and Dynamics 365 projects. This will give potential employers a clear view of what you can bring to the table, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to Power Platform governance and Dynamics 365. Practice articulating your experience with architectural design and troubleshooting, so you can confidently demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Concentrix. Plus, it gives you a better chance to showcase your enthusiasm for the role and the company.
We think you need these skills to ace Senior CRM and Power Platform Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior CRM and Power Platform Engineer role. Highlight your expertise in Power Platform governance and Dynamics 365, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Concentrix. Be genuine and let your personality come through!
Showcase Your Technical Skills: Don’t forget to include specific examples of your technical expertise in Power Apps, Power Automate, and Dataverse. We love seeing real-world applications of your skills, so share any projects or achievements that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Concentrix
✨Know Your Power Platform Inside Out
Make sure you brush up on your knowledge of Power Apps, Power Automate, and Dataverse. Be ready to discuss specific projects where you've implemented these technologies, as well as any challenges you faced and how you overcame them.
✨Showcase Your Governance Strategies
Since the role emphasises governance frameworks, prepare to talk about your experience in establishing and maintaining these strategies. Think of examples where your governance practices improved application performance or stability.
✨Demonstrate Your Troubleshooting Skills
Be prepared to walk through a complex issue you resolved in a previous role. Highlight your analytical approach and the steps you took to troubleshoot and optimise Power Apps or Power Automate solutions.
✨Engage with Real-World Scenarios
During the interview, try to engage the interviewer with real-world scenarios related to Dynamics 365 Customer Engagement. Discuss how you would tailor solutions to meet specific business processes, showcasing your understanding of customer needs.
