Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with account inquiries and purchases via calls and online.
- Company: Join Concentrix, a global leader known for its inclusive culture and career growth opportunities.
- Benefits: Enjoy remote work, competitive pay, health insurance, and paid training.
- Why this job: Be part of a diverse team making a real impact while developing your career.
- Qualifications: Must have customer service experience, a high school diploma, and strong computer skills.
- Other info: Flexible hours and ongoing training provided; perfect for students seeking work-from-home roles.
Seasonal Customer Service Representative (Remote)
Join to apply for the Seasonal Customer Service Representative (Remote) role at Concentrix
Seasonal Customer Service Representative (Remote)
1 day ago Be among the first 25 applicants
Join to apply for the Seasonal Customer Service Representative (Remote) role at Concentrix
Get AI-powered advice on this job and more exclusive features.
Job Title:
Seasonal Customer Service Representative (Remote)
Job Description
JOB DESCRIPTION
The Seasonal Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position primarily receives inbound calls from customers requesting assistance with their accounts/purchases on their devices. Calls range from assisting with account information or billing questions, educating customers on purchasing information, or processing refunds. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Seasonal Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Seasonal Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Help customers complete purchases and provide post order support
- Persuade customers to purchase additional products and/or services
- Use product knowledge, build client relationships, and find new ways to retain customers
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Customer Service Representative (Remote) role include:
- 1+ year of customer service experience
- Strong focus on building customer relationships
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- DailyPay enrollment option to access pay \”early,\” when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1618501
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix by 2x
Sign in to set job alerts for “Customer Service Representative” roles.
Customer Service Representative (Remote)
Customer Service Specialist – Healthcare
Customer Service Representative-Remote (Bilingual: Spanish and English)
Lakeland, FL $105,000.00-$115,000.00 1 week ago
Seasonal Inside Sales Representative (Remote)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Seasonal Customer Service Representative (Remote) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Service Representative (Remote)
✨Tip Number 1
Familiarise yourself with the products and services offered by Concentrix. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a remote setting. Since you'll be interacting with customers over the phone and online, being clear and concise is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past, as this will showcase your ability to excel in the role.
✨Tip Number 4
Network with current or former employees of Concentrix on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach when applying.
We think you need these skills to ace Seasonal Customer Service Representative (Remote)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Seasonal Customer Service Representative. Familiarise yourself with the skills required, such as customer relationship building and product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise any specific achievements or skills that align with the job description, such as handling customer inquiries or processing refunds.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a remote environment. Mention your eagerness to learn new technologies and how you can contribute to the team at Concentrix.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Concentrix
✨Know the Company Culture
Before your interview, take some time to research Concentrix and its values. Understanding their people-first culture and commitment to diversity will help you align your answers with what they value in a candidate.
✨Demonstrate Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build relationships and provide exceptional service.
✨Prepare for Technical Questions
Given that you'll be assisting customers with technology-related queries, brush up on your knowledge of smartphones, tablets, and computers. Be ready to discuss your familiarity with iOS and MacOS, as well as any relevant troubleshooting experiences.
✨Create a Distraction-Free Environment
Since this is a remote position, ensure you have a quiet and distraction-free space for the interview. This will not only help you focus but also demonstrate your readiness for a work-from-home role.
