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For Companies At a Glance
- Tasks: Engage customers by selling and renewing contracts while providing exceptional service.
- Company: Join a dynamic team at a leading social network, shaping online interactions.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values innovation and customer satisfaction.
- Qualifications: Fluent in Dutch with strong communication skills; sales experience is a plus.
- Other info: Work from home in Northern Ireland and connect with a diverse clientele.
The predicted salary is between 30000 - 42000 £ per year.
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Description
The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
Dutch
Time Type:
Full time
#J-18808-Ljbffr
Renewal Specialist - Dutch Speaker employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist - Dutch Speaker
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the ins and outs of what we offer will help you articulate their value to potential customers, making you a more effective Renewal Specialist.
✨Tip Number 2
Brush up on your Dutch language skills if needed. Since this role requires fluency in Dutch, being able to communicate effectively with clients in their native language will set you apart from other candidates.
✨Tip Number 3
Practice handling objections and customer concerns. Role-playing scenarios with friends or colleagues can help you develop strategies to manage difficult conversations and retain customers.
✨Tip Number 4
Network with current employees or join relevant online communities. Engaging with people who are already in similar roles can provide insights into the company culture and expectations, giving you an edge during the interview process.
We think you need these skills to ace Renewal Specialist - Dutch Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer engagement, and contract renewals. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the responsibilities outlined in the job description. Mention your proficiency in Dutch and how it can benefit the company.
Showcase Your Sales Achievements: Include specific examples of past sales successes or experiences where you effectively managed customer relationships. Quantify your achievements to make them more impactful.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Concentrix
✨Showcase Your Product Knowledge
Make sure to demonstrate a strong understanding of the products or services offered by the company. Prepare to discuss how these products can benefit customers and be ready to answer any technical questions that may arise.
✨Prepare for Customer Engagement Scenarios
Think about potential customer concerns or objections you might face during the interview. Be ready to role-play scenarios where you effectively address these issues, showcasing your problem-solving skills and ability to retain customers.
✨Highlight Your Sales Experience
Discuss your previous sales experience, particularly in renewal or upselling contexts. Use specific examples to illustrate how you've successfully met quotas or handled high volumes of customer interactions in the past.
✨Demonstrate Team Collaboration Skills
Since this role involves working closely with a team, be prepared to talk about your experiences collaborating with others. Share examples of how you've contributed to team success and maintained a professional atmosphere during customer interactions.
