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For Companies At a Glance
- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a global leader in customer experience solutions, working with the iconic Primark brand.
- Benefits: Enjoy hybrid work, 28 days holiday, discounts on insurance, and free healthcare for you and your dependents.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Fluent in English and German, with at least 6 months of customer service experience required.
- Other info: Flexible working hours and opportunities for personal development await you!
The predicted salary is between 24000 - 25000 ÂŁ per year.
Join to apply for the Customer Support Advisor – German role at Concentrix
Join to apply for the Customer Support Advisor – German role at Concentrix
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Job Description
Job Title:
Customer Support Advisor – German
Job Description
Experience the power of a game-changing career.
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
- Hourly rate of ÂŁ12.25
- Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home.
- Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What’s In It For You
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Your Qualifications
Concentrix is a great match if you:
- Excellent English & German verbal/written skills.
- Social media or content moderation experience (desired)
- Minimum of 6 months customer service experience (mandatory)
- Are fully flexible between 8am-12am (Midnight) – Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
- Have a spotless record, free from any credit, criminal or disciplinary issues
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast – Maysfield
Language Requirements:
German
Time Type:
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Primark Customer Support Advisor - German Speaking employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primark Customer Support Advisor - German Speaking
✨Tip Number 1
Familiarise yourself with Primark's products and services. Understanding their offerings will help you answer customer inquiries more effectively and demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can give you an edge when dealing with German-speaking customers.
✨Tip Number 3
Showcase your social media experience. Since the role involves addressing inquiries through social media, be prepared to discuss any relevant experience you have in this area during the interview.
✨Tip Number 4
Prepare for situational questions that assess your customer service skills. Think of examples from your past experiences where you demonstrated empathy and professionalism, as these qualities are crucial for this role.
We think you need these skills to ace Primark Customer Support Advisor - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills in both English and German. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and online shopping. Mention why you want to work for Concentrix and how your skills align with the role of Customer Support Advisor.
Highlight Relevant Experience: If you have experience in social media or content moderation, be sure to include this in your application. Explain how these experiences have prepared you for handling customer inquiries through various platforms.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Concentrix
✨Showcase Your Language Skills
Since this role requires excellent German and English skills, be prepared to demonstrate your proficiency in both languages during the interview. You might be asked to answer questions or even role-play customer interactions in German.
✨Familiarise Yourself with Primark
Research Primark's products, values, and customer service approach. Being knowledgeable about the brand will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter, such as handling complaints or inquiries about missing orders. Practising your responses can help you convey empathy and professionalism during the interview.
✨Highlight Your Flexibility
The job requires flexibility in working hours. Be ready to discuss your availability and willingness to work various shifts, demonstrating that you can adapt to the company's needs.
