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- Tasks: Engage with customers through calls and online, providing support and upselling products.
- Company: Join Concentrix, a global leader known for its inclusive culture and award-winning workplace.
- Benefits: Enjoy remote work, competitive pay, health insurance, paid training, and career growth opportunities.
- Why this job: Be part of a diverse team that values your contributions and supports your personal development.
- Qualifications: 1+ year in customer service and 3+ months in soft sales; high school diploma required.
- Other info: Flexible hours, mentorship programs, and a vibrant company culture await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Inside Sales Representative-Remote (Soft Sales) role at Concentrix
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Join to apply for the Inside Sales Representative-Remote (Soft Sales) role at Concentrix
Job Title:
Inside Sales Representative-Remote (Soft Sales)
Job Description
JOB DESCRIPTION
The Inside Sales Representative-Remote (Soft Sales) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!
As a remote Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Inside Sales Representative working from home, you will:
- Provide inbound and outbound customer support using a call flow guide
- Ask probing questions
- Persuade customers to into additional products and/or services
- Use product knowledge, build client relationships, and find new ways to retain customers
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences…with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative (Remote) role include:
- 1+ year of customer service experience
- 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
- A basic understanding of upselling, persuasion, building relationships, and communication skills
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- DailyPay enrollment option to access pay \”early,\” when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1618487
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
IT Services and IT Consulting
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Inside Sales Representative-Remote (Soft Sales) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative-Remote (Soft Sales)
✨Tip Number 1
Familiarise yourself with Concentrix's values and culture. They pride themselves on a people-first approach, so showcasing your alignment with their inclusive culture during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role involves providing exceptional customer experiences, having specific examples ready will demonstrate your capability and understanding of the position.
✨Tip Number 3
Brush up on your soft sales techniques. Since this role involves upselling and persuasion, being able to articulate your strategies for successfully recommending products or services will be crucial.
✨Tip Number 4
Ensure your home office setup is distraction-free and meets the technical requirements outlined in the job description. A smooth interview process can be hindered by technical issues, so being prepared will show your professionalism.
We think you need these skills to ace Inside Sales Representative-Remote (Soft Sales)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and soft sales. Emphasise any specific achievements or metrics that demonstrate your success in upselling or providing excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention why you are interested in working for Concentrix and how your values align with their people-first culture.
Highlight Relevant Skills: In your application, clearly outline your skills related to communication, persuasion, and multi-tasking. Provide examples of how you've successfully used these skills in previous roles, especially in a remote setting.
Show Enthusiasm for Learning: Concentrix values personal development, so express your eagerness to learn new technologies and grow within the company. Mention any relevant training or courses you've completed that would benefit your role as an Inside Sales Representative.
How to prepare for a job interview at Concentrix
✨Know the Company Culture
Before your interview, take some time to research Concentrix's culture and values. They pride themselves on being a people-first organisation, so be prepared to discuss how your personal values align with theirs.
✨Demonstrate Your Soft Sales Skills
Since this role involves soft sales, think of examples from your past experiences where you successfully upsold or recommended products. Be ready to explain your approach and the outcomes.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Practice articulating your thought process and how you would ensure a positive customer experience.
✨Show Enthusiasm for Learning
Concentrix values personal development, so express your eagerness to learn new technologies and skills. Share any relevant experiences that demonstrate your commitment to growth.
