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For Companies At a Glance
- Tasks: Handle inbound calls, assist with contract retentions, and sell additional products.
- Company: Join Concentrix, a dynamic employer in Belfast with a focus on customer service.
- Benefits: Starting salary of £25,480 plus uncapped bonuses and exclusive employee discounts.
- Why this job: Make a difference in customers' lives while developing your sales skills.
- Qualifications: 6 months of customer service experience; sales experience is a bonus.
- Other info: Enjoy career development opportunities and a supportive team environment.
The predicted salary is between 25480 - 25480 £ per year.
Overview
Concentrix Belfast, Northern Ireland, United Kingdom
Inbound Sales Advisor – Site Based
Role
Inbound Sales Advisor, site based at 49 East Bridge Street, Belfast BT1 3NR. Working with Vodafone on inbound sales and retention activities.
Responsibilities
- Take inbound calls from customers, primarily those within the last 6 months of their contracts.
- Assist with contract retentions, selling additional products and services as required, and handle new customer inquiries.
Location & Schedule
- Site based: 49 East Bridge Street, Belfast BT1 3NR
- Rotational shift pattern; 40 hours per week
- Hours: Monday – Friday 8am–10pm & Saturday – Sunday 8am–8pm
Salary & Benefits
- Starting salary £25,480 per year with uncapped bonus potential
- Bonus scheme available
- Benefits: company pension, employee discounts, sick pay, store discount
- Fully training and career development opportunities; access to Concentrix University
- Exclusive discounts on SIM plans, broadband, mobile, TV channels, and related family/friend deals
What You’ll Need
- A minimum of 6 months experience in a Customer Service role
- Sales experience is an advantage
- Clear criminal and credit records
- Ability to provide references within the last 3 years of employment
- Computer literate with the ability to multitask across multiple systems
- Ability to work well in a team
About Concentrix
Concentrix is an Equal Opportunity Employer. All applicants must be eligible to live and work in the UK. Disability Confident and equal opportunity employer statements apply.
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Inbound Sales Advisor - Site Based employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor - Site Based
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Concentrix and Vodafone. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service and sales experience.
✨Tip Number 3
Show off your personality! Inbound sales is all about connecting with customers, so let your enthusiasm shine through. Be genuine and friendly; it’ll make a lasting impression on your interviewer.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Inbound Sales Advisor - Site Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. We want to see how you've helped customers in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Sales Advisor role. Be genuine and let your personality come through – we love that!
Show Off Your Skills: Mention any specific skills that relate to the job, like multitasking or using different computer systems. We’re looking for team players who can handle the fast-paced environment, so let us know how you fit the bill!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Concentrix
✨Know Your Stuff
Before the interview, make sure you understand Vodafone's products and services inside out. Familiarise yourself with common customer queries and retention strategies. This will help you demonstrate your sales skills and show that you're genuinely interested in helping customers.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value communication. Practising active listening can set you apart as a candidate who truly understands customer needs.
✨Showcase Your Sales Experience
Be ready to share specific examples from your previous roles where you successfully handled customer inquiries or retained clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements in sales.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
