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For Companies At a Glance
- Tasks: Engage with customers via inbound calls, understanding their needs and building strong relationships.
- Company: Join a dynamic team focused on sales and customer satisfaction in a vibrant environment.
- Benefits: Enjoy a competitive salary, uncapped bonuses, exclusive discounts, and wellbeing support.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Excellent communication skills and a commitment to training are essential for success.
- Other info: Permanent position with flexible working hours and 50 vacancies available.
The predicted salary is between 20400 - 29600 £ per year.
Receiving inbound calls with our customers and establishing their needs and building rapport. Achieving and exceeding sales, productivity and customer satisfaction targets.
Responsibilities
- Receiving inbound calls with our customers and establishing their needs and building rapport.
- Achieving and exceeding sales, productivity and customer satisfaction targets.
- Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management.
- Developing relationships with customers and encouraging referrals.
- Ensuring accurate information, quotes and pricing information to customers.
- Upselling and cross-selling products and services in order to maximize opportunity to retain. Following all appropriate FSA regulations.
Skills and Qualifications
- Have excellent interpersonal and communication skills.
- Have the ability to speedily navigate multiple systems effectively.
- Are proficient in English oral and written.
- Can commit to 100% training attendance to ensure you are fully prepared for your role.
Further Information
Benefits of being a Customer Service Sales Advisor: £25,480, per annum plus uncapped bonus and incentives. Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals. Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP.
Vacancy ID 1727605 Job ref. MSFIB Job Sector Sales,Customer Service and Call Centre Area Belfast Location Belfast, East Bridge Street Salary £25,480 per annum No. vacancies 50 Contract Type Permanent Weekly hours 40 Published date 28/07/2025 Closing date 01/09/2025 Worktime Monday – Friday 8.00am – 9.00pm, Saturday – Sunday 8.00am – 8.00pm
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Inbound Sales Advisor employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Understanding what we offer will help you confidently answer questions and demonstrate your ability to upsell and cross-sell effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will help you build rapport quickly and improve your ability to establish customer needs during real calls.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being knowledgeable about these can give you an edge in discussions about how you would handle various customer scenarios.
✨Tip Number 4
Prepare examples from your past experiences that showcase your interpersonal skills and ability to meet targets. Having specific stories ready will help you illustrate your qualifications effectively during the interview.
We think you need these skills to ace Inbound Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your interpersonal and communication skills, as these are crucial for the Inbound Sales Advisor role. Include any relevant experience in sales or customer service that demonstrates your ability to build rapport with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your skills align with the job requirements. Mention your ability to navigate multiple systems and your commitment to achieving sales targets.
Showcase Relevant Experience: When detailing your work history, focus on roles where you received inbound calls or worked in a sales environment. Highlight specific achievements, such as exceeding sales targets or improving customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Concentrix
✨Showcase Your Communication Skills
As an Inbound Sales Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully built rapport with customers.
✨Familiarise Yourself with the Product
Make sure you have a good understanding of the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role. Research competitors too, as this knowledge can set you apart.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice common sales scenarios, focusing on how to identify customer needs and upsell effectively. This will showcase your sales skills and adaptability.
✨Highlight Your Ability to Work Under Pressure
Inbound sales can be fast-paced and demanding. Share examples of how you've successfully managed stress or high-pressure situations in the past. This will reassure the interviewer that you can handle the challenges of the role.
