Inbound Customer Service/Sales Advisor Belfast

Inbound Customer Service/Sales Advisor Belfast

Concentrix Belfast, Northern Ireland, United Kingdom

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Inbound Customer Service/Sales Advisor Belfast

Concentrix Belfast, Northern Ireland, United Kingdom

Join to apply for the Inbound Customer Service/Sales Advisor Belfast role at Concentrix

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Job Title:

Inbound Customer Service/Sales Advisor Belfast

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client\’s product or services.

Customer Service Sales Advisor – Maysfield – On-Site, Belfast

If you’re a friendly communicator who loves connecting with people and asking questions, you might be just the person we’re looking for to join our Team here at Concentrix, where we’ll provide you all the training you need to help customers enhance their digital lives.

£25,480, per annum plus uncapped bonus and incentives

Benefits Of Being a Customer Service Sales Advisor

• An hourly rate of £12.25 (£25,480 per year)
• benefits to match your expertise
• Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals
• Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel
• Wellbeing support through free access to services that enhance your mental and physical health
• Comprehensive dental plan and priority access to a private GP
• Concentrix was named as a Top Company For Career Growth******

Responsibilities Of The Customer Service Sales Advisor

• Receiving inbound calls with our customers and establishing their needs and building rapport
• Achieving and exceeding sales, productivity and customer satisfaction targets
• Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management
• Developing relationships with customers and encouraging referrals
• Ensuring accurate information, quotes and pricing information to customers
• Upselling and cross-selling products and services in order to maximise opportunity to retain
• Following all appropriate FSA regulations

To be a Customer Sales Advisor you\’ll need:

• Have excellent interpersonal and communication skills
• Computer literate
• Have the ability to speedily navigate multiple systems effectively
• Are proficient in English (oral and written)
• Are flexible to work shifts between, 7:45 am – 9 pm from Monday to Friday and 7:45 am – 8 pm on Saturday and Sunday
• Can commit to 100% training attendance to ensure you are fully prepared for your role.

What are you waiting for? We can’t wait to meet you!

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

GBR Belfast – Maysfield

Language Requirements:

Time Type:

Full time

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R1578938

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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