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For Companies At a Glance
- Tasks: Lead client relationships and ensure project delivery while managing contracts and resources.
- Company: Join a dynamic company focused on delivering exceptional service in the retail sector.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be a key player in shaping client solutions and driving business success.
- Qualifications: Strong communication skills, project management experience, and retail sector knowledge required.
- Other info: C1 English proficiency needed; account management experience is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Maintains client satisfaction, client communication, and the overall management of the client relationship. Partners with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business. Delivers the targeted financial results of the program. Analyses data to accurately forecast and manage operational performance, financial results, and resource requirements. Oversees all contracts associated with customer and third party vendors, including negotiating contract terms for customers and third party vendors as appropriate, managing executed contracts, and tracking milestones and financial commitments. Leads integration of a cross-business/cross-functional organization into a seamless team that is united to deliver the client’s solution. Assesses resource costs, utilization, and assumptions during the budget/business planning cycle and develops resource management and staffing plans for program(s). Directs effective communication throughout the organization at all levels and across all facets of the business. Works closely with sales to identify additional revenue opportunities with current clients.
Candidate Profile
- Expert in communication skills and styles, both written and verbal.
- Demonstrated ability to effectively present information to internal and external associates.
- Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact.
- Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity.
- Mastery of the organization's business operations and industry.
- Externally recognized as a subject matter expert on emerging trends and industry practices.
- External Thought Leader with proven ability to significantly influence.
- Exceptional ability to comprehend, analyse, and interpret.
- Experience within the Retail sector.
- Telemarketing experience both inbound and outbound.
- English level at C1 proficiency.
- A layer of Account Management experience is desirable but not essential.
Career Framework Role
Is recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy and may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives. Progression to this level is typically restricted on the basis of individual capabilities and business requirements.
Location: EGY Work-at-Home Language Requirements: English (Required) Time Type: Full time
Director, Service Delivery employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Service Delivery
✨Tip Number 1
Network with professionals in the retail sector and service delivery roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can help you stand out as a knowledgeable candidate.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of successful multi-disciplinary projects you've led. Be prepared to discuss how you managed teams and resources effectively, as this will resonate well with our expectations for the Director role.
✨Tip Number 3
Familiarise yourself with our company’s values and recent projects. This knowledge will not only help you tailor your discussions during interviews but also show your genuine interest in joining our team at StudySmarter.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Highlight any innovative strategies you've implemented to enhance client satisfaction and retention, as this is crucial for the role we are looking to fill.
We think you need these skills to ace Director, Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience in managing client relationships. Emphasise any relevant experience in the Retail sector and your ability to lead multi-disciplinary projects.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role and how your expertise aligns with the company's needs. Mention specific examples of how you've successfully managed client satisfaction and delivered financial results in previous roles.
Showcase Your Thought Leadership: If you have any publications, presentations, or recognitions as a thought leader in your field, include them in your application. This will help establish your credibility and expertise in industry trends and practices.
Proofread for Clarity and Precision: Before submitting your application, carefully proofread all documents to ensure clarity and precision. Given the importance of communication in this role, any errors could detract from your professionalism.
How to prepare for a job interview at Concentrix
✨Showcase Your Communication Skills
As a Director of Service Delivery, your communication skills are paramount. Be prepared to demonstrate how you've effectively communicated with clients and teams in the past. Use specific examples that highlight your ability to present information clearly and persuasively.
✨Demonstrate Leadership Experience
This role requires leading multi-disciplinary projects. Share experiences where you've successfully led teams or initiatives, particularly in fast-paced environments. Highlight your ability to unite diverse groups towards a common goal.
✨Prepare for Financial Discussions
Since the role involves managing financial results and resource requirements, brush up on your financial acumen. Be ready to discuss how you've forecasted and managed budgets in previous roles, and be prepared to analyse data during the interview.
✨Understand the Retail Sector
Given the emphasis on experience within the retail sector, make sure you’re familiar with current trends and challenges in this industry. Prepare to discuss how your insights can benefit the company and its clients, showcasing your expertise as a thought leader.
