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- Tasks: Support customers via calls, chats, and emails while resolving their queries.
- Company: Join Concentrix, a global leader known for its inclusive culture and employee satisfaction.
- Benefits: Enjoy remote work, competitive pay, health insurance, and personal development opportunities.
- Why this job: Be part of a diverse team that values your contributions and offers real career growth.
- Qualifications: Must be a military spouse with customer service experience and strong communication skills.
- Other info: Flexible hours and ongoing training provided; apply anytime!
Customer Support Representative-Remote (Military Spouses)
Join to apply for the Customer Support Representative-Remote (Military Spouses) role at Concentrix
Customer Support Representative-Remote (Military Spouses)
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Join to apply for the Customer Support Representative-Remote (Military Spouses) role at Concentrix
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Job Title:
Customer Support Representative-Remote (Military Spouses)
Job Description
JOB DESCRIPTION
The Customer Support Representative-Remote works from home and interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client\’s product or services. (We accept applications for this position on an ongoing basis. Military veterans and spouses are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!
As a remote Customer Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Customer Support Representative working from home, you will:
- Provide inbound and outbound customer support using a call flow guide
- Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)
- Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
- Order processing and monitoring
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences…with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Support Representative (Remote) role include:
- Be a Military spouse
- 1+ year of customer service experience
- 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
- Must be at least 24 years of age
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire.
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $20/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- DailyPay enrollment option to access pay \”early,\” when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1618503
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Support Representative-Remote (Military Spouses) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative-Remote (Military Spouses)
✨Tip Number 1
Familiarise yourself with the company's values and culture. Concentrix prides itself on a people-first approach, so demonstrating your alignment with their inclusive culture during any interactions can set you apart.
✨Tip Number 2
Highlight your experience as a military spouse in your conversations. This unique perspective can resonate well with the company, as they actively encourage applications from military families.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service, as this role heavily relies on these skills.
✨Tip Number 4
Show your eagerness to learn new technologies. Since the role involves using various tools for customer support, expressing your willingness to adapt and grow with the technology will demonstrate your commitment to success.
We think you need these skills to ace Customer Support Representative-Remote (Military Spouses)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant customer service experience and any soft sales skills you possess. Emphasise your ability to provide exceptional customer experiences, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the unique challenges faced by military spouses. Mention how your background aligns with the company's values and culture.
Highlight Relevant Skills: In your application, clearly outline your skills in multi-tasking, computer navigation, and communication. These are essential for a remote customer support role, so make them stand out.
Show Enthusiasm for the Company: Express your excitement about joining Concentrix and contributing to their mission of providing outstanding customer service. Mention any specific aspects of the company culture or values that resonate with you.
How to prepare for a job interview at Concentrix
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be ready to share specific examples of how you've successfully resolved customer issues or provided exceptional service in the past.
✨Demonstrate Your Adaptability
As a remote position, adaptability is key. Discuss how you manage your time and stay organised while working from home. Mention any tools or strategies you use to maintain productivity and focus in a home environment.
✨Familiarise Yourself with the Company
Research Concentrix and its values before the interview. Understanding their commitment to diversity, inclusion, and employee development will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Prepare for Role-Playing Scenarios
Be prepared for potential role-playing scenarios where you may need to demonstrate how you would handle a customer interaction. Practising common customer service situations can help you feel more confident and articulate during the interview.
