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For Companies At a Glance
- Tasks: Engage with users globally, providing support for innovative VR technologies and enhancing user satisfaction.
- Company: Join Concentrix, a leading company in customer support and virtual reality experiences.
- Benefits: Enjoy 28 days paid holiday, gym discounts, free healthcare, and employee stock purchase options.
- Why this job: Be part of a dynamic team, develop your career, and experience cutting-edge technology in VR.
- Qualifications: Fluent in English and French, social media experience, and a passion for virtual reality gaming.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 23000 - 31000 £ per year.
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR).
You could be scheduled to work anyway of the week between the hours of 7am – 7pm. You must be fully flexible during these times.
We offer a salary of £27019.20 per annum + additional perks and company benefits to help support your unique lifestyle.
What you will do in this role
Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products.
Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
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Provide resolutions to general or individual users.
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Help identify opportunities to reduce customer effort.
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Constantly monitoring social media, forum channels and product review platforms.
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Providing engagement activity support.
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Create and promote engaging responses that encourage participation.
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Develop user-generated content.
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Actively working to identify and implement opportunities to cross leverage self-service content across digital channels.
Whats in it for you
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Your qualifications
Concentrix is a great match if you:
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Have professional experience or an indepth understanding of social media support
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Fluent in English and French (B2 CEFR level)
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Have the availability to work 5 days per week, between 7am – 4pm
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Typing speed 55 WPM and accuracy of 95%
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Experience or interest in virtual reality gaming is desirable
Career growth and personal development
This full-time position is a great opportunity to expand your career and experience the power of whats next while developing friends for life at the same time. Well give you all the training, cutting-edge technologies, and the continuing support youll need to succeed.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Skills:
Good understanding of Social media Fluent in English and French (B2 CEFR level)
Benefits:
Gym Paid Holidays Pension Fund
Customer Support French employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support French
✨Tip Number 1
Familiarise yourself with the latest trends in virtual reality and social media support. Being knowledgeable about current VR technologies will not only impress us but also help you engage effectively with users.
✨Tip Number 2
Showcase your fluency in French by practicing common customer support scenarios. This will prepare you for real-time interactions and demonstrate your language skills during the interview process.
✨Tip Number 3
Be ready to discuss your experience with social media platforms. Highlight specific examples of how you've successfully resolved customer issues or engaged users, as this is crucial for the role.
✨Tip Number 4
Prepare questions about our company culture and the team dynamics at the Belfast VR Hub. Showing genuine interest in how we operate will set you apart and demonstrate that you're a great fit for our team.
We think you need these skills to ace Customer Support French
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social media support and any relevant skills related to virtual reality gaming. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and virtual reality. Mention your fluency in French and English, and how your skills can contribute to enhancing user satisfaction.
Showcase Relevant Experience: In your application, emphasise any previous roles where you provided customer support or engaged with users on social media. Include specific examples of how you resolved issues or improved user experiences.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability clearly in your application. This shows that you are ready to meet the company's scheduling needs.
How to prepare for a job interview at Concentrix
✨Showcase Your Language Skills
Since fluency in both English and French is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to respond to questions or provide support scenarios in both languages.
✨Familiarise Yourself with VR Technologies
Having a solid understanding of virtual reality gaming and technologies will set you apart. Research the latest trends and products in the VR space, and be ready to discuss how they relate to customer support.
✨Highlight Your Social Media Experience
As the role involves monitoring social media and engaging with users, share specific examples of your experience in social media support. Discuss how you've successfully resolved issues or engaged users in previous roles.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and a team-focused approach. Be prepared to discuss your availability and provide examples of how you've worked effectively in a team environment to achieve common goals.
