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- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leading company in customer support with a vibrant team culture.
- Benefits: Enjoy competitive pay, discounts, paid holidays, and access to wellness resources.
- Why this job: Perfect for fashion lovers who want to make a difference in customer experiences.
- Qualifications: Fluent in English and Polish, with customer service experience and social media skills.
- Other info: Flexible working hours and opportunities for career growth await you!
Customer Support Advisor – Polish Speaking
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Job Title: Customer Support Advisor – Polish Speaking
Job Description
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
- Hourly rate of £12.25
- Hybrid
- Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
Benefits
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program – a range of support and resources, accessed free.
- Wrkitplatform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Qualifications
- Excellent English & Polish verbal/written skills.
- Social media or content moderation experience (desired)
- Minimum of 6 months customer service experience (mandatory)
- Are fully flexible between 8am-12am (Midnight) – Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/distraction free location when working from home.
- Have a spotless record, free from any credit, criminal or disciplinary issues.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: GBR Belfast – Maysfield
Language Requirements: Polish
R1556861
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Customer Support Advisor - Polish Speaking employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Polish Speaking
✨Tip Number 1
Get to know the company! Research Concentrix and Primark, and understand their values and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Polish and English skills! Since this role requires excellent communication in both languages, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the hiring process and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to exclusive resources and advice that can help you stand out from the crowd.
We think you need these skills to ace Customer Support Advisor - Polish Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent Polish and English skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Customer Support Advisor position. Mention any relevant experience you have in customer service or social media, as this will show us you're a great fit for the role.
Be Professional Yet Friendly: Remember, we’re looking for someone who can maintain a cheerful and professional demeanor. Let your personality shine through in your written application while keeping it polished and respectful.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Concentrix
✨Know Your Stuff
Before the interview, make sure you’re familiar with Concentrix and their customer support values. Brush up on common customer service scenarios, especially those related to online shopping and retail. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Language Skills
Since this role requires Polish speaking skills, be prepared to demonstrate your proficiency. You might be asked to respond to a customer inquiry in Polish during the interview. Practise common phrases and responses that you might use in a real customer support situation.
✨Empathy is Key
Concentrix values a friendly and cheerful personality. Think of examples from your past experiences where you’ve shown empathy and patience while dealing with customers. Share these stories during the interview to highlight your ability to connect with customers on a personal level.
✨Prepare for Flexibility Questions
The job requires flexibility in working hours, so be ready to discuss your availability. Think about how you can manage your time effectively across the rotational shift pattern. Showing that you’re adaptable and willing to work different hours will impress the interviewers.
