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- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leading company in customer support with a vibrant team culture.
- Benefits: Enjoy discounts, paid holidays, free healthcare, and access to wellness resources.
- Why this job: Be part of a dynamic team and help shape the shopping experience for fashion lovers.
- Qualifications: Fluent in English and Polish, with customer service experience and social media skills.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Title
Customer Support Advisor – Polish Speaking
Overview
Experience the power of a game-changing career.
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
Responsibilities
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Address general inquiries from customers through social media and email. Inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. Maintain a demeanor that is empathetic and patient, embodying a friendly and cheerful personality while remaining professional.
What’s in it for you
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Discount on car and home insurance with AXA!
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28 days paid holidays.
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Refer a friend incentive.
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Employee Assist Program – a range of support and resources, accessed free.
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Wrkitplatform – access to hundreds of lifestyle savings, free online courses, and wellbeing resources.
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PUREGYM Discount & 0% joining fee.
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Free healthcare cover for you and your dependents with pension (after one year).
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UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
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Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
Your qualifications
Concentrix is a great match if you:
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Excellent English & Polish verbal/written skills.
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Social media or content moderation experience (desired).
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Minimum of 6 months customer service experience (mandatory).
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Are fully flexible between 8am-12am (Midnight) – Monday to Sunday.
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Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home.
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Have a spotless record, free from any credit, criminal or disciplinary issues.
Other information
Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: GBR Belfast – Maysfield
Language Requirements: Polish
Time Type:
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Customer Support Advisor - Polish Speaking employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Polish Speaking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Concentrix and Primark. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your Polish! Since this role requires Polish speaking skills, brush up on your language abilities. You might get asked to demonstrate your fluency during the interview, so be ready!
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you handled inquiries or resolved issues. This will highlight your skills and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Advisor - Polish Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent Polish and English skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Experience: When detailing your previous customer service experience, focus on relevant examples that showcase your ability to handle inquiries and resolve issues. We want to see how you've made customers happy in the past!
Be Yourself: Let your personality shine through in your application! We’re looking for someone with a friendly and cheerful demeanour, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at Concentrix!
How to prepare for a job interview at Concentrix
✨Know Your Stuff
Before the interview, make sure you’re familiar with Concentrix and their customer support values. Brush up on common customer service scenarios, especially those related to online shopping, as this will help you answer questions confidently.
✨Show Off Your Language Skills
Since this role requires Polish speaking skills, be prepared to demonstrate your proficiency. You might be asked to respond to a customer inquiry in Polish during the interview, so practice some common phrases or scenarios beforehand.
✨Empathy is Key
Concentrix values a friendly and cheerful personality. During the interview, showcase your ability to empathise with customers. Share examples from your past experiences where you handled difficult situations with patience and understanding.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the tools they use for customer support. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
