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- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a leader in customer support for the fashion retail industry.
- Benefits: Enjoy a competitive hourly rate, discounts, paid holidays, and free healthcare cover.
- Why this job: Be part of a dynamic team while working from home and making a difference in customer experiences.
- Qualifications: Fluent in English and Polish, with at least 6 months of customer service experience.
- Other info: Flexible shifts and opportunities for personal development through free online courses.
The predicted salary is between 22000 - 36000 £ per year.
Overview
Job Title: Customer Support Advisor – Polish Speaking
Experience the power of a game-changing career.
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
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Hourly rate of £12.25
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Work from home
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Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What’s in it for you
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Discount on car and home insurance with AXA!
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28 days paid holidays.
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Refer a friend incentive.
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Employee Assist Program- a range of support and resources, accessed free.
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Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
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PUREGYM Discount & 0% joining fee.
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Free healthcare cover for you and your dependents with pension (after one year)
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UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
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Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Your qualifications
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Excellent English & Polish verbal/written skills.
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Social media or content moderation experience (desired)
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Minimum of 6 months customer service experience (mandatory)
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Are fully flexible between 8am-12am (Midnight) – Monday to Sunday.
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Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
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Have a spotless record, free from any credit, criminal or disciplinary issues
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: GBR Belfast – Maysfield
Language Requirements: Polish
Time Type: Full time
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Customer Support Advisor - Polish Speaking employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Polish Speaking
✨Tip Number 1
Get your research game on! Before you apply, dive into Concentrix and Primark. Know their values, culture, and what they stand for. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you handle tricky situations with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Support Advisor - Polish Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent English and Polish skills, make sure to highlight your proficiency in both languages. Use clear and concise language in your application to demonstrate your communication abilities.
Tailor Your Experience: When detailing your previous customer service experience, focus on relevant examples that showcase your ability to handle inquiries and resolve issues. We want to see how you've made customers happy in the past!
Be Professional Yet Friendly: Remember, the job is all about being empathetic and cheerful. Let your personality shine through in your written application while maintaining a professional tone. We love a good balance!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us!
How to prepare for a job interview at Concentrix
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Advisor. Familiarise yourself with common customer inquiries and how to handle them, especially in Polish. This will show that you're prepared and genuinely interested in the position.
✨Showcase Your Empathy
Since the job requires a friendly and patient demeanour, think of examples from your past experiences where you've successfully handled difficult customer situations. Be ready to share these stories during the interview to demonstrate your ability to connect with customers.
✨Practice Your Language Skills
As this role requires excellent English and Polish skills, consider doing a mock interview with a friend or family member. Practising your responses in both languages will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!
