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- Tasks: Support customers with QuickBooks Online, guiding them through our products and services.
- Company: Concentrix is a leading customer experience company, dedicated to helping businesses succeed.
- Benefits: Enjoy a competitive salary, bonuses, and exclusive discounts on holidays, gyms, and more!
- Why this job: Join a vibrant team, enhance your skills, and make a real impact on customer success.
- Qualifications: Previous customer service experience in retail, hospitality, or care is preferred.
- Other info: Hybrid work options available after initial training; great city centre location!
The predicted salary is between 20400 - 29600 £ per year.
We are looking to grow our permanent Customer Success team. Do you have a passion for customer service? Do you have previous experience in either retail, hospitality, care or any other customer care facing role? Are you tech savvy? Do you enjoy adding value for the customer?
Here at Concentrix we are seeking people like you to guide our customers through our online suite of products for our client Intuit, proud makers of QuickBooks Online. We support small businesses, accountants, and self-employed individuals. You will be part of a customer success team delivering support to Intuit customers on how to manage their QuickBooks online accounts.
This role is an amazing opportunity to join a growing team in both telephone and online queries for the customer. Learning to support in both aspects of the role. You will also learn added value and how to support the customer through your knowledge of the products we can offer and use of upsell to make sure that they are getting the best out of what is available to them.
What we can offer you:
- Great city centre location situated behind Central Station
- Mon – Fri, 40 hrs Between 8am and 7pm, No weekends
- Permanent Full-Time contract
- Salary - £12.25 per hour – annual salary £25,480 plus bonus earning potential
- Fortnightly Pay!
- Exclusive Access to Concentrix employee benefits with savings on Holidays, Mobile phone discounts, Restaurants, Pure gym discount, Dental Cover, Healthcare cover, online discounts and many more!
- Refer a friend incentive – up to £600!
- Bonus opportunity
- Great public transport links to site!
- Hybrid role with Office based role for the initial training/nesting period (approximately 3 months). Then you’ll have the option to work Hybrid with the requirement to attend site 2 days per week after sign off.
- Develop your career with the Concentrix Internal employee University courses.
If this is of interest to you click the link to apply and a member of the Recruitment team will be in contact.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Customer Success Expert - Office Based employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Office Based
✨Tip Number 1
Familiarise yourself with QuickBooks Online and its features. Since you'll be guiding customers through this software, having a solid understanding of its functionalities will not only boost your confidence but also impress the hiring team.
✨Tip Number 2
Highlight your customer service experience in retail, hospitality, or care roles during your conversations. Be ready to share specific examples of how you've successfully resolved customer issues or enhanced their experience.
✨Tip Number 3
Demonstrate your tech-savviness by discussing any relevant tools or software you've used in previous roles. This will show that you're comfortable navigating technology, which is crucial for the Customer Success Expert position.
✨Tip Number 4
Prepare to discuss how you can add value to customers beyond just answering their queries. Think about ways you could upsell or provide additional support, as this aligns with the role's focus on enhancing customer satisfaction.
We think you need these skills to ace Customer Success Expert - Office Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail, hospitality, or care roles. Use specific examples that demonstrate your ability to add value for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your tech-savvy skills. Mention how you can support customers with QuickBooks Online and provide examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and the ability to upsell products. Make sure to align these skills with the job description provided by Concentrix.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at Concentrix
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your previous roles in retail, hospitality, or care where you went above and beyond to assist a customer.
✨Demonstrate Your Tech Savviness
Since the role involves guiding customers through online products, be prepared to discuss your experience with technology. Mention any relevant software or tools you've used, especially if they relate to accounting or customer management.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you successfully resolved issues or added value to a customer's experience, and be ready to share those stories.
✨Research Concentrix and Intuit
Familiarise yourself with Concentrix and its partnership with Intuit. Understanding their products, especially QuickBooks Online, will show your genuine interest in the role and help you answer questions more effectively.
