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- Tasks: Engage with customers via phone, chat, and email to provide top-notch support.
- Company: Join Concentrix, a leader in customer service excellence with a focus on automotive brands.
- Benefits: Enjoy 28 days of vacation, pension scheme, and discounts on gym memberships.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Excellent communication skills and a passion for cars are essential; experience preferred but not mandatory.
- Other info: Flexible working hours with potential Sunday shifts; entry-level position with great career prospects.
The predicted salary is between 22700 - 30000 £ per year.
Join to apply for the Customer Service Executive role at Concentrix
Join to apply for the Customer Service Executive role at Concentrix
Take steps towards a new career today!
Are you ready to take the driver\’s seat in customer service excellence? We\’re on the hunt for a dynamic and enthusiastic Customer Support Advisor’s to join our team working for our client, at their Chiswick site. If you\’ve got a passion for high quality cars and a knack for delivering top-notch service, then we’re looking for you.
- Excellent salary of £27,144.
- Location – Unit 1, Floor 2, Building 7, Chiswick Park, 566 Chiswick High Rd, Chiswick, London W4 5YG
- Hours of work – 40 hours paid production. Must be fully flexible between Monday to Saturday 8.30am to 6.00pm. Potential for Sunday work in the near future.
Job Title:
Customer Service Executive
Job Description
Take steps towards a new career today!
Are you ready to take the driver\’s seat in customer service excellence? We\’re on the hunt for a dynamic and enthusiastic Customer Support Advisor’s to join our team working for our client, at their Chiswick site. If you\’ve got a passion for high quality cars and a knack for delivering top-notch service, then we’re looking for you.
- Excellent salary of £27,144.
- Location – Unit 1, Floor 2, Building 7, Chiswick Park, 566 Chiswick High Rd, Chiswick, London W4 5YG
- Hours of work – 40 hours paid production. Must be fully flexible between Monday to Saturday 8.30am to 6.00pm. Potential for Sunday work in the near future.
Role of Game Changer will include:
- Inbound & outbound customer contact management (phone, chat, form/email, social).
- Dealing with inbound calls/emails from customers, supporting multiple queries ranging from general car queries to car orders.
- Provide dealer support.
- Reporting on activities through inputs into AWS and DMS database systems.
- Outbound lead follow up.
- Providing responses to web/online form.
- Manage technical queries from customer and assist them where possible.
- Complete satisfaction survey calls and emails.
- Manage complaints about product, offers and dealers from customers.
- Sales Complaints, gathering facts and managing interaction with dealers and customers to support a quick, professional and organized turnaround of sales-based cases for Omoda, Jaecoo and Chery brands
- Ensure accurate reporting and update case activity as needed.
Game changing benefits:
- 28 days of vacation.
- Pension Scheme: auto enrolment after 92 days employment (if eligible).
- Employee Assist Program: a range of support and resources, accessed free.
- Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
- PUREGYM: Discount & 0% joining fee.
- UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Group Life Assurance: open to all UK employees from day 1 of employment.
- Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).
- Refer a Friend incentive
What We’re Looking For
- Excellent customer service experience. Minimum 6-12 months.
- Auto enthusiast – experience desired not mandatory.
- Excellent English written and communication skills.
- Experience of fast-paced environment.
- Computer literacy and technical mind-set
- Organisational skills – Keeping things in order is your second nature
- Team Player – Be part of a winning team that delivers first-class customer support.
- Create unshakable trust by keeping promises, owning responsibilities, and giving customers an open and honest experience
- Handle inquiries with professionalism and finesse, leaving customers with a memorable, premium experience.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
UK, Work at Home, GB
Language Requirements:
Time Type:
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R1628234
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Industries
IT Services and IT Consulting
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Customer Service Executive employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the automotive industry, especially high-quality car brands. Being able to discuss specific models or features during your interview can demonstrate your passion and knowledge, making you a standout candidate.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Simulating customer interactions can help you refine your ability to handle inquiries professionally and leave a lasting impression on potential employers.
✨Tip Number 3
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest in the role but also highlights your proactive approach to understanding the company's needs.
✨Tip Number 4
Network with current or former employees of Concentrix through platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge in your interview and help you tailor your responses effectively.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any passion for cars. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the responsibilities listed, such as handling customer inquiries or managing complaints.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Teamwork Experience: Emphasise any previous roles where you worked as part of a team. This will show that you can collaborate effectively and contribute to a winning team environment, which is important for this position.
How to prepare for a job interview at Concentrix
✨Show Your Passion for Cars
Since the role is focused on high-quality cars, make sure to express your enthusiasm for the automotive industry. Share any personal experiences or knowledge you have about cars to demonstrate your genuine interest.
✨Highlight Your Customer Service Experience
With a minimum of 6-12 months of customer service experience required, be prepared to discuss specific examples of how you've successfully handled customer inquiries and resolved issues in previous roles.
✨Demonstrate Communication Skills
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, and consider preparing answers to common interview questions to showcase your communication prowess.
✨Prepare for Technical Queries
As the role involves managing technical queries, brush up on your technical knowledge related to cars and customer support systems. Be ready to explain how you would approach resolving technical issues for customers.
