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For Companies At a Glance
- Tasks: Engage with customers via chat and social media, providing top-notch support.
- Company: Join Concentrix, a global leader in tech and services, transforming brands worldwide.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and great perks like gym discounts and dental cover.
- Why this job: Be a brand ambassador for a leading retailer while developing friendships and skills.
- Qualifications: Must be fluent in English, have customer service experience, and a positive attitude.
- Other info: This role offers career growth and a supportive team environment.
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our team as a Customer Support Advisor.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, people who are willing to go the extra mile to exceed our customer’s expectations.
As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism. If you’re ready to take up a new challenge then put your passion for communication to good use and apply today!
Career growth and personal development
This hybrid, full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. Working from the comfort of your home and on-site in our Belfast office once or twice weekly, we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What You Will Do In This Role
- Respond to customers via Social Media / chat and E-Mails, providing excellent customer service
- Maximize opportunities to showcase brand's products
- Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations
- Deal with order queries including cancellations, returns, modifying orders
- Ensure a professional call manner and remain knowledgeable on products/services on offer
- Maintain and proactively improve sales skills, product knowledge and competitor knowledge
- Develop relationships with customers and encourage referrals
- Provide the best possible customer experience at all times
Your Qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in English (verbal and written)
- Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight
- Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
- Have a minimum of 6 months customer service experience
- Have excellent interpersonal and communication skills
- Have a spotless record, free from any credit, criminal or disciplinary issues
If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.
What’s In It For You
In this role, we offer benefits that help you support your unique lifestyle:
- A competitive salary of ÂŁ12.25 per hour with fortnightly pay
- 28 days of vacation
- Pension Scheme: auto enrolment after 92 days employment (if eligible)
- Employee Assist Program: a range of support and resources, accessed free
- Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources
- 0% Joining fee and discounted membership at PUREGYM
- Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
- Group Life Assurance: open to all UK employees from day 1 of employment
- Eyecare vouchers
- Refer a Friend incentive
Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Chat Customer Support Advisor employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chat Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the brand's products and services. As a Chat Customer Support Advisor, you'll need to provide accurate information and recommendations, so knowing the ins and outs of what they offer will give you an edge.
✨Tip Number 2
Practice your communication skills in a chat format. Since this role involves responding to customers via chat, try engaging in online conversations or forums to enhance your ability to convey information clearly and concisely.
✨Tip Number 3
Showcase your customer service experience during any interactions. Be prepared to discuss specific examples of how you've handled customer queries or resolved issues in the past, as this will demonstrate your capability for the role.
✨Tip Number 4
Emphasise your flexibility and willingness to work varied shifts. The job requires an 8-hour rotational shift pattern, so highlighting your adaptability can make you a more attractive candidate.
We think you need these skills to ace Chat Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in chat or online support roles. Emphasise skills like communication, empathy, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail. Mention specific experiences where you exceeded customer expectations and how you embody the friendly and professional persona they seek.
Highlight Relevant Skills: In your application, clearly outline your proficiency in English and any other languages. Also, mention your ability to work flexible hours and your experience with online communication tools.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Use positive language and express your eagerness to contribute to the team and provide excellent customer service.
How to prepare for a job interview at Concentrix
✨Show Your Passion for Retail
Since the role is with a leading international clothing retailer, make sure to express your enthusiasm for fashion and online shopping. Share any personal experiences that highlight your passion for retail, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Patience
As a Customer Support Advisor, you'll need to be empathetic and patient. Prepare examples from your past experiences where you successfully handled customer queries or complaints, showcasing your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Brand
Research the brand you’ll be representing. Understand their products, values, and customer service approach. This knowledge will not only help you answer questions more effectively but also show your commitment to the role.
✨Prepare for Common Customer Scenarios
Think about common customer issues such as missing orders or payment problems. Prepare responses on how you would handle these situations, demonstrating your problem-solving skills and ability to provide excellent customer service.
