Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate fraud issues and provide support during distressing times.
- Company: Join one of the UK's biggest banking organizations and make a real impact.
- Benefits: Enjoy paid training, discounts, career development, and 28 days paid holiday!
- Why this job: Be part of a caring team that prioritizes customer needs and makes a difference.
- Qualifications: 6 months customer service experience; financial sector experience is a plus.
- Other info: Work from home with flexible shifts and a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Banking – Fraud Agent Job Description Were looking for passionate, caring & experienced people to join our customer service team in our Team. We are offering a fantastic opportunity to work on behalf of one of the UKs biggest banking organisations. Rotational Shift pattern. You will work 40 hrs per week between the hours of 7am-11pm (Mon-Sun) As a Banking Fraud Advisor, our customers interests are at the heart of everything we do. Our customers are those who find themselves as potential victims of fraudulent activity, which is why our teams play a vital role in listening to our customers and conducting thorough investigations to identify if banking transactions are legitimate or potential fraud. You will handle a variety of calls from customers who are confirmed victims of fraud providing them with updates & supporting them with ongoing investigations. This can be a distressing time for anyone, and it will be your role to take ownership of the call, assessing your customers needs & provide the best possible solution along with reassurance the matter is being addressed. Benefits of being a Banking Fraud Advisor: Fully paid for classroom training Discounted onsite parking Fantastic Career Development opportunities and access to our fantastic Concentrix University portal Substantial staff discounts on O2 UK, Vodafone UK, AXA Insurance and more! 10% discounted membership and £0 joining fee with Pure Gym! You will receive fortnightly pay!! 28 days paid holiday per year with Buy holiday scheme What youll need A minimum of 6 months experience within a Customer Service role Previous working experience within the financial sector is desirable, but not essential Clear criminal and credit records Ability to provide reference within last 3 years of employment The ability to deal with vulnerable customers & handle calls with extra care Computer literate with the ability to multi task and use multiple systems at any one time An ability to work as part of a great team What are you waiting for? We areOne Team. One Company. One Concentrix. Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Location: UK, Work at Home, GB Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Banking - Fraud Agent employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking - Fraud Agent
✨Tip Number 1
Familiarize yourself with common types of banking fraud and the procedures for handling them. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice active listening skills, as this is crucial when dealing with vulnerable customers. Being able to reassure and support them effectively can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in customer service, especially in high-pressure situations. Sharing specific examples of how you've handled difficult calls can showcase your ability to thrive in this role.
✨Tip Number 4
Research Concentrix and their values. Understanding their commitment to customer care and teamwork will allow you to align your answers during the interview with what they are looking for in a candidate.
We think you need these skills to ace Banking - Fraud Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Banking Fraud Agent. Familiarize yourself with the skills required, especially in customer service and handling sensitive situations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles in the financial sector. Emphasize your ability to handle distressing situations and provide reassurance to customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your experience in customer service. Mention specific examples where you've successfully assisted customers in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Concentrix
✨Show Empathy
As a Banking Fraud Advisor, you'll be dealing with customers who may be distressed. Make sure to demonstrate empathy during the interview by discussing how you would handle sensitive situations and reassure customers.
✨Highlight Relevant Experience
Even if you don't have direct experience in fraud prevention, emphasize your customer service skills and any relevant experience in the financial sector. Be prepared to share specific examples of how you've helped customers in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or resolve complex issues. This role requires quick thinking and the ability to assess situations effectively, so showcasing these skills will be beneficial.
✨Familiarize Yourself with Fraud Trends
Research common types of banking fraud and current trends in the industry. Being knowledgeable about these topics will show your commitment to the role and help you answer questions more effectively.
